Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mercedes Siek

Jamestown,ND

Summary

Responsible and organized well-rounded worker with 6 years of experience in a variety of fields. Personable and caring to customers with the ability to multitask and eagerness to learn.

Overview

5
5
years of professional experience

Work History

Direct Support Professional/Childcare Worker

Creative Journey
10.2021 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Planned and guided age-appropriate tasks like reading, crafts and gross/fine motor activities.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Assisted disabled clients to support independence and well-being.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play, and instruction.

Dispatcher/Receptionist

James River Senior Center And Public Transit
07.2019 - 07.2022
  • Communicated with drivers and personnel to coordinate timely delivery of riders.
  • Directed dispatching, routing, and tracking of 3-5 transportation vehicles.
  • Managed conflict resolutions with riders, drivers and other personnel to encourage professional relationships and promote respect.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Answered phone calls and responded to customer emails.
  • Monitored vehicle locations to coordinate timely arrivals.
  • Utilized dispatch software to enter rider information, schedules, and daily rides.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.

Dining Assistant

Edgewood Senior Living
11.2018 - 05.2019
  • Monitored dining room inventory and replenished as necessary.
  • Assisted residents with carry-out service.
  • Answered residents questions about food and beverage items and assisted with menu selections.
  • Assisted with bussing tables and cleaning up spills.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted residents and provided menus upon arrival to dining room.

Education

Bachelor of Arts - Accounting

University of Jamestown
Jamestown
05.2026

High School Diploma -

Jamestown High School
Jamestown, ND
05.2022

Skills

  • Appointment Scheduling
  • Client Documentation
  • Direct Patient Care
  • Data Entry
  • Scheduling
  • Greeting and Seating Clients
  • Customer and Client Relations
  • Activities Planning
  • Cleaning and Sanitizing
  • Child Safety
  • Group Leadership
  • Healthy Environments

Timeline

Direct Support Professional/Childcare Worker

Creative Journey
10.2021 - Current

Dispatcher/Receptionist

James River Senior Center And Public Transit
07.2019 - 07.2022

Dining Assistant

Edgewood Senior Living
11.2018 - 05.2019

Bachelor of Arts - Accounting

University of Jamestown

High School Diploma -

Jamestown High School

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Mercedes Siek