Open To Work
JESSIAH AGOSTO
BROOKLYN,NY
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
1
1
Certification
5
5
years of professional experience
2021
2021
years of post-secondary education
Work History
Direct Support Professional
Hamaspik
New York, NY
08.2024 - Current
- Provided compassionate in-home care for individuals with disabilities, ensuring their safety and well-being.
- Developed personalized respite plans in collaboration with families, enhancing quality of care.
- Facilitated community outings promoting social interaction and skill development.
- Connected families with resources within the Hamaspik network, improving access to support services.
Restaurant Hostess
Toro Loco
Manhattan, New York
02.2025 - 01.2026
- Greeting guests, providing accurate wait times and escorting customers to the dining and bars areas.
- Engaging with guests to ensure they're happy with food and service.
- Responding to complaints and helping to resolve them.
- Answering phone calls, taking reservations and answering questions.
- Responsibilities also includes; maintaining the restaurant’s cleanliness and organized appearance and setting up product displays.
- Greeted guests warmly, creating welcoming atmosphere and enhancing initial dining experiences.
- Managed reservations efficiently using OpenTable, optimizing seating arrangements for maximum capacity.
- Coordinated with kitchen staff to ensure timely table turnover during peak hours, maintaining service flow.
- Trained new host staff on customer service protocols and restaurant operations to ensure consistency in guest experience.
- Resolved guest inquiries and complaints promptly, fostering positive relationships and repeat patronage.
Sales Cashier
Nordstrom
New York, NY
06.2023 - 04.2025
- Led the front-end team to enhance service-driven checkout experiences.
- Managed high-volume transactions using advanced POS systems with accuracy and efficiency.
- Trained new cashiers on customer service and brand standards, fostering a knowledgeable team.
- Resolved customer issues with empathy, contributing to higher guest satisfaction.
Sales Merchandiser
Nordstrom
New York, NY
06.2023 - 01.2025
- Developed and executed merchandising strategies to enhance product visibility and drive sales.
- Analyzed customer purchasing trends to optimize product placements and inventory management.
- Collaborated with cross-functional teams to ensure alignment on promotional initiatives and product launches.
- Trained and mentored new team members on best practices for effective merchandising techniques.
Medical Receptionist
A to Z Medical Care & QC Chiropractic
Queens, NY
06.2021 - 06.2023
- Verified insurance, scheduled appointments, and maintained sensitive medical records.
- Handled billing, patient accounts, and third-party claims.
- Enhanced patient experience by ensuring accurate, efficient administrative support.
- Processed medical records and maintained confidentiality in compliance with HIPAA regulations.
Education
BS - Psychology, concentration in marketing
Brooklyn College
05.2028
Advanced Regents Diploma - S.T.E.M
The Young Women’s Leadership School of Brooklyn
Brooklyn 06.2020
Skills
Time management
- Behavior redirection
- Client support
- Compassionate caregiving
- Behavioral management
- Client documentation
- Relationship building
- Direct patient care
- Appointment scheduling
- Team collaboration
- Crisis management
- Individualized support planning
- Multitasking and organization
- Verbal and written communication
- Cultural awareness
- POS systems expert
- Customer service
- Microsoft Excel
- Microsoft Office Suite
- Key holder experience
First aid & safety
Attention to detail
Client confidentiality
Client support
Behavioral management
Client documentation
Direct patient care
Appointment scheduling
Disability awareness
Individualized support planning
HIPAA compliance
Conflict resolution
Charting & documentation
Wellness knowledge
Medical office administration
Case management
Team collaboration
Behavior redirection
Customer service
Cash handling
POS system operations
Strong multitasking & organization
Reservation planning
Memory retention
Sales and marketing
Adept to microsoft suite
Email marketing
CRM management
Social media marketing
Customer engagement
Leadership & Extracurricular Experience
Big Brothers Big Sisters Workplace Mentoring Program – Participant Built career-readiness skills in professionalism, teamwork, and communication. Developed long-term goals and improved academic performance through mentorship. The Young Women’s Leadership School of Brooklyn Student Government Representative (2016–2017) – Organized events and represented peers. Psychology Advisor (2018–2020) – Collaborated with faculty to improve AP curriculum. Basketball Team Captain (2018–2020) – Demonstrated leadership and teamwork on and off the court. Big Brothers Big Sisters Workplace Mentoring Program – Participant Built career-readiness skills in professionalism, teamwork, and communication. Developed long-term goals and improved academic performance through mentorship. The Young Women’s Leadership School of Brooklyn Student Government Representative (2016–2017) – Organized events and represented peers. Psychology Advisor (2018–2020) – Collaborated with faculty to improve AP curriculum. Basketball Team Captain (2018–2020) – Demonstrated leadership and teamwork on and off the court.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
Association Of National Advertisers Marketing Professional Program Certification
Association Of National Advertisers MARTECH Program Certification
Timeline
Restaurant Hostess
Toro Loco
02.2025 - 01.2026
Direct Support Professional
Hamaspik
08.2024 - Current
Sales Merchandiser
Nordstrom
06.2023 - 01.2025
Sales Cashier
Nordstrom
06.2023 - 04.2025
Medical Receptionist
A to Z Medical Care & QC Chiropractic
06.2021 - 06.2023
BS - Psychology, concentration in marketing
Brooklyn College
Advanced Regents Diploma - S.T.E.M
The Young Women’s Leadership School of Brooklyn