Mercedes Soto
Miami,FL
Summary
Dynamic Logistics and Customer Service Manager with extensive experience in managing international shipments, ensuring regulatory compliance, and optimizing supply chain processes. Proven ability to drive process improvements, resolve complex issues, and foster strong customer relationships across diverse markets. Skilled in handling multiple tasks independently within global, decentralized organizations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer and Logistics Manager
Cellmark, Inc.
Miami, FL
09.2022 - Current
- Engaged with customers to resolve issues, enhancing satisfaction by 20%
- Optimized container and truck capacity, routes, and loading schedules
- Managed commercial documents and ensured adherence to regulatory requirements, including IFS data
- Tracked and reconciled orders and inventory, managed cancellations and scheduling
- Supervised import processes and global freight forwarding, reducing invoice discrepancies by 25%.
Logistics and Supply Chain Manager
Grupo Idea Gourmet Foods, LLC
Miami, FL
01.2019 - 08.2022
- Managed inventory maintenance and distribution operations
- Coordinated with shippers, customers, and receivers regarding status changes
- Developed strong relationships with vendors and freight carriers, improving efficiency
- Identified inefficiencies, updated tracking systems, and reviewed invoices for compliance with customs and international regulations.
Sales Administrator
Wincor Nixdorf Technology
Caracas, Venezuela
08.2007 - 03.2010
- Scheduled client meetings, coordinated travel, and managed quotes and project cost control
- Used SAP (Sales and Purchase modules) for tracking and reporting
- Managed inventory levels and conducted project cost analysis to optimize financial outcomes.
Logistics and Distribution Manager
Johnson & Johnson Medical Division
Caracas, Venezuela
07.2006 - 08.2007
- Created and reviewed procedures to enhance efficiency and accuracy
- Managed inventory to ensure customer satisfaction and cost reduction
- Analyzed and developed plans impacting production, distribution, and inventory
- Streamlined product workflow to improve efficiency
- Delivered weekly reports to the sales team, providing insights into logistics performance
- Managed the in-house UPS team and ensured operational standards
- Delivered documentation for customs clearance on time
- Tracked and reviewed invoices, shipment status, and delivery routes.
Education
Bachelor’s in Business Administration -
Santa Maria University
Caracas, VenezuelaSkills
- Logistics and Supply Chain Management
- Customer Relationship Management
- Regulatory Compliance (Customs, FDA)
- SAP (Sales and Purchase Modules)
- Process Improvement and Cost Control
- Inventory and Project Management
- Data Analysis and Reporting
- Distribution Procedures
- Workflow Optimization
- Team Supervision
- Customs Documentation
Accomplishments
- Streamlined import processes, resulting in a 10% improvement in delivery times.
- Reduced invoice discrepancies and billing errors by 25% through process enhancements.
Languages
Spanish, Native, professional proficiency
Certification
- Real Estate License Florida
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer and Logistics Manager
Cellmark, Inc.
09.2022 - Current
Logistics and Supply Chain Manager
Grupo Idea Gourmet Foods, LLC
01.2019 - 08.2022
Sales Administrator
Wincor Nixdorf Technology
08.2007 - 03.2010
Logistics and Distribution Manager
Johnson & Johnson Medical Division
07.2006 - 08.2007
Bachelor’s in Business Administration -
Santa Maria University
Similar Profiles
Bryanne BaldwinBryanne Baldwin
Logistics Operations Coordinator, Sales Support at CellMark IncLogistics Operations Coordinator, Sales Support at CellMark Inc
STELLA MARIA GKOGKASTELLA MARIA GKOGKA
ORDERS & LOGISTICS COORDINATOR at CELLMARK NETHERLANDS B.VORDERS & LOGISTICS COORDINATOR at CELLMARK NETHERLANDS B.V
Earl BrunsonEarl Brunson
Operations Manager at CellMark-DBA-Sunset Trading IncorporatedOperations Manager at CellMark-DBA-Sunset Trading Incorporated