Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mercedes Stanton

Kansas City,MO

Summary

Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Care Technician

Mosaic Health
Saint Joseph, MO
07.2024 - Current
  • Provided direct patient care and assistance to healthcare team members.
  • Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
  • Maintained accurate records of patient care, condition, progress, and concerns.
  • Observed changes in patient's conditions and reported any abnormalities to the RN on duty.

Customer Service Representative

American Family Insurance
Saint Joseph, MO
10.2023 - 06.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Evergy
Kansas City, MO
07.2017 - 05.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Gregory High School
Gregory, SD
05-2013

Skills

  • Emergency Response
  • ADL support
  • Vital signs monitoring
  • Restocking supplies
  • Specimen Collection
  • Basic nursing care

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.
  • Property and Casualty License - Missouri Department of Insurance.

Timeline

Patient Care Technician

Mosaic Health
07.2024 - Current

Customer Service Representative

American Family Insurance
10.2023 - 06.2024

Customer Service Representative

Evergy
07.2017 - 05.2021

High School Diploma -

Gregory High School

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Mercedes Stanton