Mercedes Teasley
Philadelphia,PA
Overview
10
10
years of professional experience
Work History
Behavioral Health Technician
Kirkbride Center
10.2019 - Current
- Conducted client rounds to check on residents.
- Providing direct care to patients who are managing addictive disease disorders, chemical dependency, psychiatric disorders, and other co-occurring illnesses
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
Intake Unit Paralegal
Community Legal Services
05.2021 - 08.2024
- Confer with clients and other involved parties to gather and track case information.
- Identifying, requesting, pursuing and organizing medical and other evidence to support clients SSI claims
- Interviewing clients
- Provide advice under supervision of attorneys
- Assessed clients' needs and determined eligibility for intake services
Event Staff Member
Philadelphia Eagles, LLC
10.2019 - 08.2021
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Optimized guest satisfaction with food and beverages by quickly addressing requests and complaints.
- Utilized great communication and interpersonal skills when interacting with parties to promote smooth and efficient operations.
- Helped organize and manage successful events with attendance of over 50,000 people.
Intensive Case Manager
PMHCC
02.2016 - 01.2019
- Interviewed clients and family members to obtain key information for case planning and management.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Secured housing, medical care and employment for clients by collaborating with various community agencies.
Game Night Event Staff
Philadelphia Flyers
01.2015 - 03.2016
- Assisted with non-profit sales, fundraising, networking and marketing for various Flyers Charities
- Provided customer service and assistance to guests attending games
- Selling 50/50 raffle tickets to fans attending games
Education
Paralegal Proficiency Certificate, ABA Approved - Paralegal Studies
Community College of Philadelphia
Philadelphia, PA05.2023
Bachelor of Arts - Social Work
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2007
Skills
- File and Records Management
- Proficiency in Westlaw/Lexis
- Data Collection
- Team Oriented
- Proficiency in MS Office
Timeline
Intake Unit Paralegal
Community Legal Services
05.2021 - 08.2024
Behavioral Health Technician
Kirkbride Center
10.2019 - Current
Event Staff Member
Philadelphia Eagles, LLC
10.2019 - 08.2021
Intensive Case Manager
PMHCC
02.2016 - 01.2019
Game Night Event Staff
Philadelphia Flyers
01.2015 - 03.2016
Paralegal Proficiency Certificate, ABA Approved - Paralegal Studies
Community College of Philadelphia
Bachelor of Arts - Social Work
Bloomsburg University of Pennsylvania
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