Mercedes Torres
Buckeye,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Lead Medical Assistant
OrthoArizona
06.2016 - Current
- Served as a key liaison between patients, families, and healthcare providers to ensure seamless communication and appropriate care planning.
- Enhanced team performance by providing regular supervision, training, and professional development opportunities.
- Provided expert guidance on clinical issues during team meetings, contributing to informed decision-making and best practice implementation.
- Assisted with hiring processes for new team members, ensuring alignment with organizational values and skills requirements for high-quality patient care delivery.
- Monitored and managed inventory of medical supplies to maintain appropriate stock for 3 locations.
- Acted as a point of contact for troubleshooting patient concerns.
Medical Appointment Scheduler/ Medical Scribe
OrthoArizona
06.2016 - Current
- Maintained patient confidentiality by strictly adhering to HIPAA regulations while handling sensitive personal information.
- Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.
Manager
Wetzel's Pretzels
08.2011 - 11.2016
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Medical Assistant -
Carrington College
Phoenix, AZ06-2016
Skills
- Healthcare informatics
- Clinical expertise
- Team management
- Patient care coordination
- Coaching and mentoring
- Optimal resource utilization
Certification
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Languages
Spanish
Native or Bilingual
Timeline
Clinical Lead Medical Assistant
OrthoArizona
06.2016 - Current
Medical Appointment Scheduler/ Medical Scribe
OrthoArizona
06.2016 - Current
Manager
Wetzel's Pretzels
08.2011 - 11.2016
- Basic Life Support Certification (BLS)
- CPR/AED Certification
Medical Assistant -
Carrington College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPaid time offWork from home optionHealthcare benefitsPaid sick leave401k matchSimilar Profiles
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