Mercedes Torres
Saint Paul,MN
Summary
Dynamic customer service professional with a strong work ethic and exceptional multitasking abilities, honed at Buffalo Wild Wings. Proven track record in enhancing customer satisfaction through effective communication and efficient transaction management. Adept at thriving in high-volume environments while maintaining attention to detail and delivering outstanding service.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
2025
2025
years of professional experience
Work History
Server
Buffalo Wild Wings
11.2023 - 03.2024
- Provided exceptional customer service in fast-paced dining environment.
- Accurately processed orders and managed transactions using point-of-sale system.
- Assisted in maintaining cleanliness and organization of dining area and kitchen.
- Collaborated with team members to ensure timely food delivery to guests.
- Adapted quickly to changing priorities during peak hours, ensuring efficient service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Customer Service Representative
Dollar Tree
01.2020 - 08.2023
- Resolved customer inquiries, providing accurate information and effective solutions.
- Processed transactions efficiently, ensuring a seamless checkout experience for customers.
- Assisted in maintaining store organization and cleanliness to enhance customer satisfaction.
- Collaborated with team members to improve service delivery and operational efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Holiday Gas Station/BP
2022 - 2022
- Managed customer inquiries using CRM tools to ensure timely responses and resolutions.
- Enhanced sales by identifying customer needs and recommending suitable products.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Collaborated with team members to streamline operations and improve response times.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Education
GED -
Minneapolis Public School
Minneapolis, MN01-2022
Skills
- Customer service
- Point-of-sale operations
- Order processing
- Transaction management
- Food delivery coordination
- Multitasking abilities
- Time management
- Attention to detail
- Communication skills
- Strong work ethic
- High-volume service
- Exceptional customer service
- Food running
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Server
Buffalo Wild Wings
11.2023 - 03.2024
Customer Service Representative
Dollar Tree
01.2020 - 08.2023
Customer Service Representative
Holiday Gas Station/BP
2022 - 2022
GED -
Minneapolis Public School