Mercedes Torres
Hutchins,TX
Summary
Dedicated childcare professional with experience at By The Barn Yard Gate, skilled in lesson planning and child safety. Proven ability to foster engaging learning environments and communicate effectively with parents. Passionate about nurturing children's development while maintaining a clean and organized space, ensuring their well-being and growth.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Daycare Teacher
By The Barn Yard Gate
Forney, TX
10.2025 - Current
- Facilitated daily activities that promoted social, emotional, and cognitive development in children.
- Developed and implemented age-appropriate lesson plans aligned with curriculum standards.
- Monitored children's progress and provided feedback to parents on developmental milestones.
- Cultivated a safe, nurturing environment to support children's well-being and learning experiences.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Customer Service Representative
Smiley Dental Orthodontist
Garland, TX
08.2022 - 08.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in processing orders, ensuring accuracy and timely fulfillment of customer requests.
- Maintained detailed records of customer interactions using CRM software, enhancing service efficiency.
- Collaborated with team members to improve response times and streamline support processes.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Sales Associate
Plato's Closet
Mesquite, TX
07.2020 - 06.2022
- Assisted customers in selecting products and provided information on features and benefits.
- Processed transactions accurately using point-of-sale systems.
- Maintained organized displays to enhance product visibility and accessibility.
- Collaborated with team members to achieve store goals and improve customer satisfaction.
- Engaged with customers to address inquiries and resolve issues promptly.
Education
High School Diploma -
Mesquite High School
Mesquite, TXSonography
Eastfield College
Mesquite, TXSkills
- Time management
- Child safety
- Cleaning and sanitation
- Lesson planning
- Health and safety
- Customer service
- Loves children
- CPR and first aid
- Data entry
- Problem resolution
- Call center experience
Languages
Spanish
Native or Bilingual
Timeline
Daycare Teacher
By The Barn Yard Gate
10.2025 - Current
Customer Service Representative
Smiley Dental Orthodontist
08.2022 - 08.2025
Sales Associate
Plato's Closet
07.2020 - 06.2022
High School Diploma -
Mesquite High School
Sonography
Eastfield College