MERCEDES TORREZ
Roswell,NM
Summary
Dedicated and personable college student pursuing a career as a Physician Assistant, currently attending New Mexico State University full-time. Brings experience in customer service and administrative support through work as a personal assistant and insurance agency representative. Passionate about health and wellness, seeking part-time employment. Known for being organized, dependable, and communicative.
Overview
3
3
years of professional experience
Work History
Personal Assistant
Taylor & Associates Insurance & Financial Services
05.2025 - Current
- Maintained appropriate filing of personal and professional documentation.
- Kept detailed track of household and maintenance inventory and schedules.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Customer Service Specialist
Taylor & Associates Insurance & Financial Services
04.2023 - 01.2025
- Managed customer inquiries, enhancing satisfaction and retention through effective solutions.
- Resolved complex issues, improving service efficiency and customer loyalty.
- Implemented feedback systems, leading to noticeable improvements in service quality.
- Collaborated with teams to improve processes, resulting in better customer experiences.
- Writing home, auto, flood, commercial, and workers comp policies.
- Communicated with insurance companies and customers while servicing policies.
- Handled payment transactions such as cash, credit, and EFT.
- Managed cash transactions efficiently, enhancing customer satisfaction and accuracy.
- Collaborated with team to improve service quality, ensuring a seamless customer experience.
Snow Cone Maker
Stanford Enterprises Inc.
04.2022 - 04.2023
- Prepared and served food items, maintaining high standards of hygiene and presentation.
Education
Bachelor of Science - Kinesiology
New Mexico State University
Las Cruces, NM05-2027
High School Diploma -
Goddard High School
Roswell, NM05-2023
Skills
- Customer Service & Reception
- Scheduling & Calendar Management
- Microsoft Office Suite (Word, Excel, Outlook)
- Phone Etiquette & Email Communication
- Insurance Verification
- Team-Oriented & Self-Motivated
- Fluent in English; not bilingual
Timeline
Personal Assistant
Taylor & Associates Insurance & Financial Services
05.2025 - Current
Customer Service Specialist
Taylor & Associates Insurance & Financial Services
04.2023 - 01.2025
Snow Cone Maker
Stanford Enterprises Inc.
04.2022 - 04.2023
Bachelor of Science - Kinesiology
New Mexico State University
High School Diploma -
Goddard High School
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