Mercedes Waiters
Hillside,NJ
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Makeup Artist
Self Employed Services
04.2020 - Current
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Assisted in marketing efforts by creating visually appealing content showcasing various makeup styles, attracting new clientele.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Scheduled onsite and offsite makeup appointments for clientele.
- Assisted clients in selecting suitable cosmetics products according to their skin types and preferences.
Sales Associate
2nd Avenue Thrift Store
10.2019 - 04.2020
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Sales Associate
Unique Thrift Store
02.2019 - 10.2019
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
Cashier
Walmart
02.2017 - 02.2018
- Cash handling exceptional customer service
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment
Education
High School Diploma -
Hermitage High School
Richmond, VA06.2016
Skills
- Skin-Tone Management
- Client Relationship Building
- Sales and upselling
- Product Knowledge
- Customer Service
- Adaptability and flexibility
- Cross-selling abilities
- Telephone etiquette
- Positive attitude
Timeline
Makeup Artist
Self Employed Services
04.2020 - Current
Sales Associate
2nd Avenue Thrift Store
10.2019 - 04.2020
Sales Associate
Unique Thrift Store
02.2019 - 10.2019
Cashier
Walmart
02.2017 - 02.2018
High School Diploma -
Hermitage High School
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