Mercedes Wiltermmod
Summary
Proven leader with a track record of enhancing operational efficiency at Five Guys Burgers And Fries. Excelled in leadership and team building, significantly improving employee satisfaction. Demonstrated exceptional customer service, reducing misdelivered mail at USPS by meticulously verifying addresses. Skilled in package handling and fostering guest engagement, consistently delivering results beyond expectations.
Overview
14
14
years of professional experience
Work History
Rural Carrier Associate
United States Postal Service, USPS
12.2023 - Current
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Reduced the occurrence of misdelivered mail by diligently verifying addresses before each dropoff.
- Sorted mail according to order of address appearance for easy access in field.
- Maintained accurate records of deliveries, undeliverable items, and forwarding addresses for seamless operations.
General Manager
Five Guys Burgers And Fries
04.2017 - 11.2023
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Assisted in recruiting, hiring and training of team members.
Server
Cracker Barrel
11.2012 - 08.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Crew Member
Culvers
02.2010 - 05.2012
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Associate of Arts - Real Estate
Mt San Jacinto College
San Jacinto, CA07.2025
Skills
- Safe Driving
- Package handling
- Reliability and punctuality
- Efficient Delivery
- Leadership and team building
- Problem Resolution
- Operations Management
- Verbal and written communication
- Labor Cost Controls
- Guest Engagement
- Exceptional customer service
Timeline
Rural Carrier Associate
United States Postal Service, USPS
12.2023 - Current
General Manager
Five Guys Burgers And Fries
04.2017 - 11.2023
Server
Cracker Barrel
11.2012 - 08.2016
Crew Member
Culvers
02.2010 - 05.2012
Associate of Arts - Real Estate
Mt San Jacinto College