Mercedes Wright
Lafayette,Indiana
Summary
Caring and attentive Certified Nursing Assistant with an amazing 20 plus years of experience in the healthcare field. Performing administrative duties and leading as a cna.
Very determined and motivated to be the best CNA possible. I’m looking to apply my previous experiences while learning more to thrive and help fulfill any certified nursing assistant needs at your facility. My abilities to thrive while learning to use more skills while receiving more experiences will allow me to immediately be able to contribute to your facility and its residents. I love my career and I love my residents. I chose my career because I love helping and caring for those who value it the most. I'm a
Diligent CNA with background in providing compassionate patient care and assistance with daily activities. Successfully supported medical teams in delivering high-quality healthcare services. Demonstrated exceptional communication and patient management skills, ensuring comfort and well-being.
Overview
16
16
years of professional experience
Work History
CNA
St. Anthonys Healthcare
Lafayette, IN
06.2023 - 02.2025
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
CNA
University Place Nursing And Rehabilitation Center
Lafayette, IN
02.2020 - 03.2023
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Supported needs of Number+ residents under long-term care.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
CNA
St. Marys Health
Lafayette, IN
05.2018 - 03.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Supervisor
UPS
Chicago, IL
06.2016 - 02.2018
- Supervise dock of 10 to 20 people
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Stewarding, Housekeeping
HHS Solutions
Chicago, IL
06.2014 - 01.2017
- Cleaning kitchen
- Washing dishes
- Cleaning equipment
- Clean rooms
- Assist Chef
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
Medical Administrative Assistant
Handy Podiatry Clinic
Chicago, IL
10.2012 - 06.2014
- Register patients
- Answer phones and assist patients
- Schedule appointments
- Assist podiatrist
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
Homecare Aide
Community Care Systems Inc.
Chicago, IL
06.2009 - 10.2012
- Provided companionship to patients, fostering positive relationships and emotional wellbeing.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Delivered skilled personal care assistance such as bathing, grooming, dressing, toileting support which enhanced hygiene levels for patients.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Education
Diploma - Medical Administrative Assistant
Everest College
Chicago, IllinoisCNA - Nursing
Light House
Lafayette, INSkills
- Microsoft Office (MS Word, MS Excel, MS PowerPoint)
- Medical Terminology
- Strong organizational skills
- Ability to multitask
- Data Entry
- Typing (35 wpm)
- Communication
- Leadership
- Multitasking without confusion
Education And Skills
Everest College, Chicago, IL, Diploma in Medical Administrative Assistant, Microsoft Office (MS Word, MS Excel, MS PowerPoint), CPR Certified (2010), Medical Terminology, Strong organizational skills, Ability to multitask, Data Entry, Typing (35 wpm)
Timeline
CNA
St. Anthonys Healthcare
06.2023 - 02.2025
CNA
University Place Nursing And Rehabilitation Center
02.2020 - 03.2023
CNA
St. Marys Health
05.2018 - 03.2020
Supervisor
UPS
06.2016 - 02.2018
Stewarding, Housekeeping
HHS Solutions
06.2014 - 01.2017
Medical Administrative Assistant
Handy Podiatry Clinic
10.2012 - 06.2014
Homecare Aide
Community Care Systems Inc.
06.2009 - 10.2012
Diploma - Medical Administrative Assistant
Everest College
CNA - Nursing
Light House