Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Mercedes Wyant

Los Angeles,CA

Summary

Dynamic customer service professional with a proven track record at Trader Joe's, excelling in complaint resolution and fostering customer loyalty. Skilled in POS system operation and maintaining composure under pressure, I consistently enhanced customer satisfaction through personalized service and efficient transaction processing. Committed to delivering exceptional experiences in fast-paced environments.

Overview

13
13
years of professional experience

Work History

Customer Service Cashier

Trader Joe's
01.2017 - Current
  • Processed customer transactions efficiently, ensuring accurate cash handling and register balancing.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Assisted in training new staff on operational procedures and customer engagement techniques.
  • Maintained clean and organized checkout areas to enhance customer experience and safety.
  • Implemented inventory management practices to ensure product availability and reduce waste.
  • Developed strong relationships with customers, fostering loyalty through personalized service experiences.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Coffee Barista

Starbucks
02.2013 - 03.2015
  • Delivered exceptional customer service by efficiently processing orders and handling transactions.
  • Maintained cleanliness and organization of workstations to ensure compliance with health and safety standards.
  • Trained new baristas on beverage preparation techniques and store procedures, enhancing team productivity.
  • Enhanced customer experience through personalized service and product recommendations based on preferences.
  • Collaborated with team members to streamline operations during peak hours, improving order turnaround time.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
  • Collaborated with team members to deliver timely and accurate orders during peak hours.

Education

Bachelor of Arts - Visual Communication

Southern Illinois University, Carbondale
Carbondale, IL

Associate of Applied Science - Equestrian Sciences

Black Hawk College East Campus
Kewanee IL

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Product knowledge
  • Customer complaint resolution
  • POS system operation
  • Attention to detail

Languages

English
Native or Bilingual
Spanish
Limited Working
Italian
Elementary
Ukrainian
Elementary

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Train Travel
  • Road Trips
  • Graphic Design
  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Photography
  • Interior Design
  • Video Gaming

Timeline

Customer Service Cashier

Trader Joe's
01.2017 - Current

Coffee Barista

Starbucks
02.2013 - 03.2015

Bachelor of Arts - Visual Communication

Southern Illinois University, Carbondale

Associate of Applied Science - Equestrian Sciences

Black Hawk College East Campus

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Mercedes Wyant