Jacob Kiley
Bel Air,MD
Summary
Dynamic professional with over 5 years of experience in customer service and team leadership at Trader Joe's. Proven ability to enhance customer satisfaction through effective problem-solving and collaboration. Skilled in inventory management and product ordering, consistently optimizing operations and fostering a positive team culture.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Crew Member
Trader Joe's
10.2020 - Current
- Assist with training and onboarding of new crew members by modeling best practices and fostering a positive team culture
- Manage inventory restocking to ensure product availability and freshness.
- 4 years of leading a specific section in the store
- Collaborate effectively with crew members and leadership to maintain smooth workflow during high-volume periods and support overall store performance
- Demonstrate strong reliability and professionalism through 5+ years of service with excellent attendance, punctuality, and adherence to policies and procedures
- Assisted in inventory management, ensuring accurate stock levels and product availability.
Shift Leader
Smoothie King
06.2017 - 08.2020
- Implemented inventory management procedures to optimize stock levels and reduce waste.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Developed customer service protocols that increased customer satisfaction ratings.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Server
Outback Steakhouse
07.2015 - 08.2018
- Provided exceptional customer service in fast-paced dining environment.
- Trained new servers on menu items, service standards, and operational procedures.
- Managed table assignments and flow to optimize guest experience and restaurant efficiency.
- Implemented upselling techniques that enhanced overall sales and guest engagement.
Education
No Degree - Nursing
Harford Community College
Bel Air, MDHigh School Diploma -
C. Milton Wright HS
Bel Air, MD05-2017
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
Certification
ServSafe Certified
Timeline
Crew Member
Trader Joe's
10.2020 - Current
Shift Leader
Smoothie King
06.2017 - 08.2020
Server
Outback Steakhouse
07.2015 - 08.2018
No Degree - Nursing
Harford Community College
High School Diploma -
C. Milton Wright HS