Mercedes Yurkovich
Fort Worth,Texas
Summary
Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Continuous Improvement Manager
Amazon
02.2023 - Current
- Spear-head the Unified Reverse Logistics Program for the Texas Region, minimizing overall waste and decreasing concessions cost by 72% in 2023-2024 by partnering with Middle Mile operations partners
- Launched the Ship-with-Amazon reverse logistics program for 3rd party vendors to ship with Amazon across the entire Texas Regions with 100% of all Texas Delivery Stations deploying
- Managed quality metrics of the largest Delivery Station in Amazon Network, processing upwards of 120K+ units a day (170K+ during Peak seasons)
- Lead Regional-level Kaizens and process improvement projects yielding millions of dollars in savings for the company
- Owned the workforce staffing and fleet management of the station consisting of over 1,000 employees and 10 Delivery Service Partners (DSPs)
- Evaluated the effectiveness of implemented process improvements against established benchmarks, refining strategies as necessary to achieve desired results.
- Implemented standard work procedures across departments, enhancing consistency in operations and reducing variability in output quality
- Reduced production downtime through proactive identification of bottlenecks and optimization of workflows
- Leveraged Six Sigma methodologies to analyze process performance data, uncovering trends that informed strategic decision-making
- Optimized inventory management systems for better visibility into stock levels, leading to reduced waste and improved ordering accuracy.
Operations Manager
Amazon
09.2021 - 01.2023
- Led the station to achieve the highest cost goals over 5 consecutive quarters within the East Super Region
- Exceeded quality goals over three holiday seasons and traveled to various regions to assist other stations meet their KPIs
- Managed over 500 associates and 7 operations managers
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and maintained relationships with external vendors and suppliers
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints
US Army Officer
US Army
05.2016 - 12.2021
- Artillery Officer with extensive deployment experience and personnel and equipment management
- Unit Movement Officer (UMO) for two deployments
- Commanded a unit of 150 Soldiers and 5 Leaders, maintaining Soldier, mission, and equipment readiness
- Wrote detailed narrative reports for use in investigations.
- Prepared and submitted detailed reports regarding assignments and ongoing investigations
- Addressed public questions, complaints and requests and provided necessary assistance
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes
Education
Masters of Business Administration -
Villanova University
Villanova, Pennsylvania05.2025
Business Administration -
Lock Haven University of Pennsylvania
Lock Haven, Pennsylvania01.2016
Skills
Lean Six Sigma Green Belt
- Leadership
- Lean Six Sigma Green Belt
- Project Management
- Microsoft Office
- Lean manufacturing concepts
- Operations Management
- 5S methodology
- Kaizen Events
- Quality control tests
- Report Writing
- QMS
Personal Information
Title: Continuous Improvement Manager
Certification
- CQM - Certified Quality Manager
- Lean Six Sigma Green Belt
- Unified Reverse Logistics POC for Texas (Amazon)
Timeline
Continuous Improvement Manager
Amazon
02.2023 - Current
Operations Manager
Amazon
09.2021 - 01.2023
US Army Officer
US Army
05.2016 - 12.2021
Masters of Business Administration -
Villanova University
Business Administration -
Lock Haven University of Pennsylvania
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