Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
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Mercedes J Hernandez

Paterson,NJ

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. With customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Also organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated graduate student ready to apply education in the workplace. I offers excellent technical abilities with software and application ability to handle challenging work, and with excellent time management skills. Being efficient, making connections, and being eager to continuously learn has always been an achievement not only in my previous jobs but in my everyday life as well.

Overview

8
8
years of professional experience

Work History

Waitress

The Lola Cocktail Lab & Eatery
Hoboken, NJ
10.2023 - Current
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Demonstrated knowledge of wine selection, pairings, vintages.
  • Developed positive relationships with regular customers through friendly conversation.

Waitress

Country Cafe
Franklin Lakes, NJ
04.2021 - 03.2023
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Set up tables in between patrons to reduce wait times.
  • Prepared checks, itemizing total meal costs and taxes.
  • Filled condiments and napkin containers during slack periods.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Informed customers of daily specials and signature menu items.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Responded to ad hoc cleaning duties at end of shift.
  • Presented menus and answered questions regarding items.
  • Stocked service areas with supplies during slow periods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Trained new employees to perform duties.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.

Waitress and Bartender

Anthony's Coal Fire Pizza
Clifton, NJ
04.2016 - 05.2021
  • Greeted customers and provided menus.
  • Assisted in seating guests at tables or booths.
  • Took orders for food and drinks and delivered them to guests.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Replenished beverages when necessary.
  • Answered questions about menu items, ingredients, and pricing.
  • Communicated daily specials to customers.
  • Bussed tables as needed during peak hours.
  • Prepared checks accurately and processed payments promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Enforced safety guidelines for employees and patrons of the restaurant.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.
  • Organized take-out orders efficiently according to customer requests.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Provided accurate change for cash transactions using a cash register system.
  • Developed positive relationships with regular customers through friendly conversation.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers, answered questions and recommended specials to increase profits.

Education

Bachelor of Science - Psychology

William Paterson University of New Jersey
Wayne, NJ
09-2023

Associate of Science - Psychology

Bergen Community College
Paramus, NJ
09-2021

Skills

  • Order Accuracy
  • Customer Service
  • Compliance Standards
  • Team Collaboration
  • Performance Improvement
  • Complaint Resolution
  • Handling Complaints
  • Exceptional Writer
  • Proficient in MS Office
  • Understands Confidentiality
  • Legal Research Skills
  • Records Management
  • Database Research
  • Case Summaries
  • Active Listening
  • File and Records Management
  • Calendar Management
  • Client Communication
  • Document Control Support
  • Document Preparation
  • Collaborative Teamwork
  • Research Abilities
  • Content Editing
  • File Management
  • Editing and Proofreading
  • Task Prioritization
  • Recordkeeping Skills

References

References available upon request.

Timeline

Waitress

The Lola Cocktail Lab & Eatery
10.2023 - Current

Waitress

Country Cafe
04.2021 - 03.2023

Waitress and Bartender

Anthony's Coal Fire Pizza
04.2016 - 05.2021

Bachelor of Science - Psychology

William Paterson University of New Jersey

Associate of Science - Psychology

Bergen Community College
Mercedes J Hernandez