Summary
Overview
Work History
Education
Skills
References
Timeline
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Mercedes R Gonzales

Mercedes R Gonzales

Long Beach,CA

Summary

Results-driven professional with extensive experience in patient care and logistics, notably at Airspace Technologies. Proven ability in medication administration and compassionate client support, ensuring optimal health outcomes. Skilled in route optimization and effective communication, consistently delivering high-quality service while maintaining a positive attitude in challenging environments.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Airspace Technologies
Carlsbad, California
03.2024 - 12.2025
  • Delivered packages efficiently across designated routes.
  • Communicated with dispatch to confirm delivery schedules.
  • Loaded and unloaded packages according to weight and size.
  • Maintained accurate delivery logs and documentation.
  • Navigated routes using GPS for optimal delivery times.
  • Operated delivery vehicle for timely medical supply transportation.
  • Ensured safe handling of sensitive medical materials during transit.
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.

Direct Support Professional

The Right Support
Washington Township, New Jersey
01.2023 - 03.2024

Supervisor: Alexis Benson

Office : (856) 381-4208

  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Transported clients to medical and dental appointments to provide support.

CNA

Nurse Staffers Nursing Agency
01.2011 - 12.2019

Supervisor: Myrna Velasco

Office: (856) 566-3235


  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.

CNA, Float Pool

The Arc Of Camden County
06.2016 - 08.2018

House Manager: Clarence Nobles

Office: (856) 768-0845


  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Transported patients between rooms and appointments or testing locations.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.

CNA

Jefferson Rehabilitation Center
02.2017 - 10.2017
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.

Education

No Degree - Obtained Patient Care Tech Certification

Brooks Alternative Technical School
701 Cooper Rd, Voorhees Township, NJ 08043
11.2017

No Degree - Obtained Certified Nursing Assistant Certificate

Brooks Alternative Technical School
701 N. Blackhorse Pike, Runnemede, NJ08078
09.2010

High School Diploma -

Camden Camden College
200 N. Broadway, Camden, NJ 08102
05.2010

Skills

  • Case Management
  • Vital Signs Management
  • Mobility Support
  • Care Plan Assessment
  • Behavior Redirection
  • Emergency Situations
  • Compassionate Client Care
  • Developmental Disabilities
  • Routine Adjustment
  • Patient Care
  • Charting and Documentation
  • Medication Administration
  • Developing Client Trust
  • Client Support
  • Package handling
  • Route optimization
  • Medication administration
  • Patient transportation
  • Conflict resolution
  • Communication skills
  • Punctual and reliable
  • Positive attitude

References

References available upon request.

Timeline

Delivery Driver

Airspace Technologies
03.2024 - 12.2025

Direct Support Professional

The Right Support
01.2023 - 03.2024

CNA

Jefferson Rehabilitation Center
02.2017 - 10.2017

CNA, Float Pool

The Arc Of Camden County
06.2016 - 08.2018

CNA

Nurse Staffers Nursing Agency
01.2011 - 12.2019

No Degree - Obtained Patient Care Tech Certification

Brooks Alternative Technical School

No Degree - Obtained Certified Nursing Assistant Certificate

Brooks Alternative Technical School

High School Diploma -

Camden Camden College
Mercedes R Gonzales