MERCEDES T. WELLS
Statesboro,GA
Summary
Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Reliable employee seeking Human Resource position. Offering excellent communication and good judgment. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
26
26
years of professional experience
Work History
Grocery clerk
Publix
Pooler
03.2022 - 04.2022
- Assist with customer’s needs
- Receiving and packing products to stock shelves
- Arranging displays based on sales promotions
Team Lead/ Overnight Stocker
Hire Dynamics, Walmart
Statesboro
01.2002 - 08.2021
- Manage to complete and turn in paperwork in a timely manner
- Team leadership
- Assist with disputes
- Enforce rules if needed with a positive attitude
- Served as a positive role model for a diverse group of individuals
- Receiving and packing products to stock shelves
- Arranging displays based on sales promotions
Warehouse Associate
California Cartage Company
Port Wentworth
03.2021 - 07.2021
- Ability to complete shipments by the appropriate date
- Skill to work in a hot environment
- Manage to unload packages out of a truck to load onto a different truck at the appropriate door number
Customer Service Representative
Parkers
STATESBORO, GA
09.2019 - 03.2021
- Manage to settle complaints by providing the best solution within a timely and professional manner
- Engage with customers
- Assist with refunds and orders
- Greeted incoming customers and provided personable and knowledgeable service
- Maintained flexibility to work a varied schedule that included nights and weekends
- Received and inspected shipments to complete timely merchandising updates
- Kept the showroom clean and maintained neat, orderly product displays
- Received and processed cash and credit payments for in-store purchases
- Worked as a team member to provide the highest level of service to customers
- Assisted guests with gas pumping and payment
- Restocked food and beverage area
- Prepared daily records of cigarette count and ticket sales before and after shift
- Prepared Roller Grill
- Operated and maintained cleaning equipment and tools, including the dishwasher, hand washing stations, pot-scrubbing station and trash compactor
- Closed down the kitchen after each shift and precisely followed the closing checklist for kitchen stations.
Kitchen Assistant
Georgia Southern University
Statesboro
07.2019 - 11.2020
- Receiving and inspecting inventory
- Preparing food by cutting, washing vegetables and meat
- Maintaining cleanliness
- Organizing utensils and dishes in the proper area
- Assisting with lactose intolerant or allergic orders
Crew Member
Taco Bell
Swainsboro, Ga
12.2017 - 12.2018
- Kept the restaurant clean and ensured counters and tables were properly sanitized
- Follow all company safety standards, including food quality and sanitation procedures
- Delivered exceptional, friendly and fast service
- Resolved complaints from guests by listening to issues and notifying the restaurant manager
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Greeted all customers
- Managed closing duties, including restocking items and reconciliation of the cash drawer
- Order taker
- Made food with the appropriate amount of meat, and other items
Resident Assistant
East Georgia State College
Swainsboro, Ga
08.2017 - 07.2018
- Assisted with resolving student conflicts and disputes
- Advised and assisted students on issues such as hygiene, cleanliness, nutrition and utilities
- Served as a positive role model for a diverse group of individuals
- Managed building access and supplied key cards to employees and visitors
- Participated in meetings and training, including person and group development
- Motivated students to become involved on campus
- Greeted visitors and appropriately directed to designated areas; answered phone calls quickly and efficiently
- Answered incoming phone calls and sorted, distributed and sent mail correspondence
- Assembled and organized facts, data and information on programs as background intel for meetings, hearings, briefings and reports
- Adhered to security requirements by screening visitors, updating logs and issuing passes
- Enforced the rules if needed with a positive attitude
Cashier
McDonald's
REIDSVILLE, GA
11.2015 - 08.2016
- Stocked and maintained silverware, linens and condiments
- Processed credit card payments and ensured customers signed counter slips
- Restocked workstation with supplies and ensured out of stock items were communicated to management
- Executed cash transactions quickly and accurately
- Provided constructive suggestions and encouragement to employees
- Greeted guests in a pleasant and courteous manner
- Greeted guests warmly and provided speedy service
- Served to connect customers with an associate or member of management, when needed.
Education
Associate of Arts -
East Georgia State College
Swainsboro, GA12.2018
High School Diploma -
Tattnall County High School
05.2016
Skills
- Cash register operations
- Strong team member
- Upbeat, outgoing and positive
- Works well under pressure
- Excellent customer service
- Flexible schedule
- Team contribution
- Verbal communication
- Highly responsible and reliable
- Outgoing personality
- Strong communication skills
- Getting the job done in a timely manner
- Customer Service
- Restocking Produce
- Shipment Procedures
- Excellent Communication
- Unloading Deliveries
- Teamwork and Collaboration
- Pallet Jack Operation
- Heavy Lifting
- Inventory Stocking
Additional Information
- ADDITIONAL INFORMATION SCHOOL ACTIVITIES AND ACHIEVEMENTS , FBLA 2015-2016, SCHOOL HONORS AND AWARDS , Certification in Microsoft Word and PowerPoint Spanish Honor Award Greater Tattnall Chamber of Commerce HONORS, GIFTED, ACCEL AND ADVANCED PLACEMENT CLASSES Honors Physics (2014-2015) Honors Anatomy (2015-2016)
Timeline
Grocery clerk
Publix
03.2022 - 04.2022
Warehouse Associate
California Cartage Company
03.2021 - 07.2021
Customer Service Representative
Parkers
09.2019 - 03.2021
Kitchen Assistant
Georgia Southern University
07.2019 - 11.2020
Crew Member
Taco Bell
12.2017 - 12.2018
Resident Assistant
East Georgia State College
08.2017 - 07.2018
Cashier
McDonald's
11.2015 - 08.2016
Team Lead/ Overnight Stocker
Hire Dynamics, Walmart
01.2002 - 08.2021
Associate of Arts -
East Georgia State College
High School Diploma -
Tattnall County High School
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