Mercell Steele
Salem,UT
Summary
Proven leader with extensive experience in customer service and team management, notably at Protection Self Storage. Excelled in conflict resolution and staff training, enhancing customer satisfaction and operational efficiency. Skilled in marketing and multitasking, adept at fostering positive environments and driving business growth. Demonstrates exceptional problem-solving and computer skills, ensuring high-quality service delivery.
Overview
23
23
years of professional experience
Work History
Manager
Protection Self Storage
01.2022 - 11.2024
- Managed and trained employees to be productive and professional.
- Handled multiple tasks including supply orders, mailing certified letters, past due collections, auctions and attended monthly chamber of commerce luncheons.
- Maintained professional, organized, and safe environment for employees and customers.
- Maintained customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes.
CSR
Rocky Mountain ATV
02.2013 - 06.2021
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Assisted customers with account set-up, enabling smooth transitions into using the company''s products or services.
- Provided training for new team members, resulting in faster onboarding and better overall performance.
- Followed up with customers about resolved issues.
- Cross-trained and backed up other customer service managers.
Cook/waitress/manger
Santaqueen
03.2002 - 02.2013
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Trained and supervised cooking staff to expertly meet daily needs.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
Education
High School Diploma -
Payson High School
Payson, UTSkills
- Good telephone etiquette
- Basic math
- Multitasking abilities
- Conflict resolution
- Customer Service
- Good listening skills
- Team Leadership
- Staff Training and Development
- Marketing
- Decision-Making
- Computer Skills
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Hiring and Training
References
Danny Higginson
801-376-1575
Owner-Protection Self Storage
Wendy Schroeder
435-602-0556
Regional manager-Protection Self Storage
Ashley Mansfield 801-874-5621
Manager-Protection Self Storage
Camille Montague
801-368-4216
Manager-Rocky Mountain ATV/MC
Keri Williams
801-601-0970
Owner-Santaqueen
Timeline
Manager
Protection Self Storage
01.2022 - 11.2024
CSR
Rocky Mountain ATV
02.2013 - 06.2021
Cook/waitress/manger
Santaqueen
03.2002 - 02.2013
High School Diploma -
Payson High School
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