Merceylees Watson
Jeffersonville,IN
Summary
Positive, upbeat, and adaptable individual with exceptional communication and teamwork abilities. Solid foundation in Business Administration and project-based leadership. Seeking hands-on experience in project-based work while pursuing masters in Project Management. Strong desire to contribute to the success of organizations. Eager to apply skills and knowledge in a dynamic and collaborative environment.
Overview
1
1
year of professional experience
Work History
Customer and Technical Support Advocate
Global Payments
03.2024 - Current
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained up-to-date knowledge of industry developments and best practices in technical support methodologies.
- Diagnosed and troubleshot hardware, software and network issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Administrative Assistant
Amatrol
08.2023 - 03.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Education
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College
Sellersburg, IN08-2026
High School Diploma -
Jeffersonville High School
Jeffersonville, IN05-2023
Skills
- Customer Service
- Problem-solving abilities
- Computer Proficiency
- Professional telephone demeanor
- Scheduling
- Staff Training
- OSHA Compliance Awareness
- Self-Reflection and Growth Mindset
Timeline
Customer and Technical Support Advocate
Global Payments
03.2024 - Current
Administrative Assistant
Amatrol
08.2023 - 03.2024
Associate of Applied Science - Business Administration And Management
Ivy Tech Community College
High School Diploma -
Jeffersonville High School
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