Summary
Overview
Work History
Education
Timeline
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Krystle Ward

Tampa,FL

Summary

Worked in customer service for over 20 years. Self motivated, with a positive and enthusiastic attitude. Perfected building a report and valued connection with customers and peers. Comprehensive knowledge of a wide array of software and hardware. Problem solver for android and IOS mobile devices. Can learn any program needed to do my job. Proven to type 65+ WPM. Easy to train and love to learn. Additionally, a great team player.

Overview

14
14
years of professional experience

Work History

Customer Advocate/ Technical Support

Verizon Wireless
03.2014 - 10.2023
  • Delivering premium customer experience through inbound call center environment
  • Placing outbound calls for follow ups
  • Received top performer awards
  • CRT-Escalated customer support
  • Peer to peer support
  • Reports for escalated calls I provided support
  • Messaging support-Online customer chat support
  • Resolving account concerns, technical issues and sales with multiple customers at a time
  • Was a part of a test team for a tool called delphi
  • Support fundamentals- special team for escalated customer issues, advanced issues and broken promises that need a resolution
  • Technical support-Supporting multiple mobile device OS and network related concerns
  • Each position requires delivering a premium customer experience that sets you apart from their competitors
  • On top of fully servicing accounts
  • Analyze how their devices are being used and make sure they are in the best plan for their needs
  • Promoting products and services which can be beneficial to customers
  • Resolving broken promises and customer issues that peers could not resolve.

Customer Care

Health Plan Services
01.2013 - 01.2014
  • Assisting members with the Health care reform letters, questions and transfers.
  • Appearing to department statistics
  • Was a top performer on my team

Support Tech

Computer Generated Solutions Inc. for AOL
01.2010 - 01.2013
  • Inbound call center
  • Multi tasking between tools, typing notes & speaking to members while troubleshooting software
  • Upsell products and services.
  • Adhere to department statistics

Education

Associate of Science - Computer Networking Systems

ITT Technical Institute, Tampa
Tampa, FL
06.2010

Timeline

Customer Advocate/ Technical Support

Verizon Wireless
03.2014 - 10.2023

Customer Care

Health Plan Services
01.2013 - 01.2014

Support Tech

Computer Generated Solutions Inc. for AOL
01.2010 - 01.2013

Associate of Science - Computer Networking Systems

ITT Technical Institute, Tampa

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Krystle Ward