Merche Peso
Nogal
Summary
Detail-oriented receiving clerk with expertise in warehouse organization, material handling, and customer service. Committed to maintaining efficient inventory management and ensuring customer satisfaction through effective communication and teamwork.
Overview
12
12
years of professional experience
Work History
Receiving Clerk
Foxworth-Galbraith Lumber & Building Materials
Ruidoso, NM
03.2022 - 10.2024
- Provided excellent customer service.
- Receive incoming product such as lumber, drywall, concrete, in-store materials which include plumbing accessories, screws and nails, paint brushes and paint, tools and lawn care, as well as special orders.
- Used forklift to unload all materials from different venders, in a timely fashion.
- Used forklift to load special orders for customers and onto delivery trucks.
- Helped customers load any materials needed.
- Count and record receipt of materials properly and efficiently.
- Stocked all materials received, in appropriate bay or storage locations.
- Maintained a clean and well-organized bay and staging area for all special orders.
- Participate in and complete all assigned trainings.
- Assisted in yearly inventory by counting and organizing warehouse materials.
- Required to lift a minimum of 50lbs.
Warehouse Associate
Amazon and Affiliates
Albuquerque, NM
12.2020 - 02.2021
- Maintained a safety work environment and followed safety customs, as well as wore safety attire.
- Responsible for picking, packing, and shipping customer orders.
- Navigated the warehouse's inventory system to provide proper selection of orders placed online.
- Received and processed incoming stock and materials, as well as store products in the correct location for efficient recovery.
- Inspected items for damage or defects before packing to provide customer satisfaction, which included handling returns by processing refunds or exchanges.
- Safely operated forklifts, as well as pallet jacks.
Customer Service Representative
Macy's
Albuquerque, NM
11.2019 - 08.2020
- Greeted customers in a friendly and professional manner
- Provide assistance to ensure a positive shopping experience by addressing customer concerns and resolving issues efficiently.
- Conducted sales transactions, which included operating cash registers, handling payments, and processing exchanges or returns.
- Assisted in locating and pulling merchandise to fulfill online customer orders.
- Ensure stock room was organized, processed new and damaged items, perform shoe inventory, and scan items back into stock.
- Maintain accurate pricing throughout the department to ensure a smooth shopping experience for customers.
- Used technology to update product prices, promotions, and information on products and fixtures throughout the department.
- Maintain a clean and presentable department by arranging and restocking displays.
Customer Service Representative
Craig Independent Tire Co.
Peralta Belen, NM
06.2017 - 10.2018
- Greeted customers, listened to their needs, and provided recommendations for tires, repairs, and maintenance.
- Increased repeat business and upsold services such as, wheel alignments, brakes, suspension, wheel bearings, and TPMS sensors.
- Managed front counter, handled sales, and opened/closed store efficiently and maintained accuracy.
- Met sales goals.
- Managed special orders for parts.
- Maintained a clean and organized work area.
Event Coordinator
Desert High Staffing Agency
Albuquerque, NM
04.2013 - 08.2015
- Assisted and planned corporate events (meetings, fundraising events) for prestigious clients.
- Selected and served as primary point of contact for all vendors.
- Maintained strong relationships with numerous vendors to assist in planning events.
- Served as ambassador for the company and regularly attended event planning conferences.
- Coordinated fundraising and donor communication for a non-profit organization.
Education
High School Diploma -
Albuquerque Chater Vocational High School
Albuquerque, NMSkills
- Shipping and receiving
- Warehouse organization
- Material handling
- Invoice verification
- Communication skills
- Teamwork
- Critical thinking
- Time management
- Leadership
- Adaptability
- Organized
- Forklift operations
- Cash handling accuracy
Timeline
Receiving Clerk
Foxworth-Galbraith Lumber & Building Materials
03.2022 - 10.2024
Warehouse Associate
Amazon and Affiliates
12.2020 - 02.2021
Customer Service Representative
Macy's
11.2019 - 08.2020
Customer Service Representative
Craig Independent Tire Co.
06.2017 - 10.2018
Event Coordinator
Desert High Staffing Agency
04.2013 - 08.2015
High School Diploma -
Albuquerque Chater Vocational High School