Merchiana Bossy
Vancouver,WA
Summary
Dynamic aviation professional with strong leadership and communication skills, experienced in optimizing ground service operations at Unifi Aviation. Proven customer satisfaction through effective team training. Committed to delivering exceptional service, ensuring safety and efficiency in high-pressure environment.
Overview
15
15
years of professional experience
Work History
Lead Agent
Unifi Aviation
Denver, CO
09.2020 - 12.2025
- Supervised daily operations of ground services to ensure timely aircraft turnaround.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced service efficiency and customer satisfaction.
- Coordinated logistics and resource allocation to optimize team performance during peak hours.
Cabin Agent
United Airlines
Denver, CO
09.2016 - 12.2020
- Coordinated aircraft boarding and deplaning processes to ensure passenger safety and efficiency.
- Managed baggage handling operations, ensuring accurate tracking of passenger luggage.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues.
- Trained new cabin agents on operational procedures, enhancing team performance and safety protocols.
Wheelchair Agent
Huntley
Portland, OR
10.2010 - 11.2016
- Assisted passengers with mobility challenges during boarding time.
- Operated wheelchair equipment efficiently to ensure timely service delivery.
- Provided exceptional customer service, with inquiries and concerns promptly.
- Collaborated with team members to enhance workflow.
Skills
Communication
Compliance management
Customer service
Positive attitude
Strong leadership
Timeline
Lead Agent
Unifi Aviation
09.2020 - 12.2025
Cabin Agent
United Airlines
09.2016 - 12.2020
Wheelchair Agent
Huntley
10.2010 - 11.2016