Merci Hake
Blairsville,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated at West Family Dentistry through expert medical billing management and robust customer service. Skilled in accurate recordkeeping and adaptability, my background spans from scale operation to optician work, showcasing a unique blend of technical proficiency and interpersonal excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Scale House Operator
Sublette County
2017.09 - 2023.05
- Operated weigh scales and issued tickets when necessary.
- Complied with safety regulations to avoid potential injuries and support company goals.
- Collaborated with truck drivers and site personnel to resolve any weight discrepancies or issues promptly.
- Answered customer calls professionally and routed to appropriate person.
- Maintained tidy work area to reduce likelihood of accidents.
- Enhanced customer satisfaction by providing prompt and accurate weighing services.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulations.
Medical Billing Manager
West Family Dentistry
2008.06 - 2010.10
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Developed strong relationships with insurance companies through effective communication and negotiation skills, enhancing payment turnaround times.
- Open and close office
- Collect money
- Answer phones
Optician
Fremont Vision
2005.03 - 2008.05
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- VSP
- Tracked all inventory
- Buying all inventory
Education
License - Nail Technician
Academy of Hair Design
Casper, WY08.1991
Skills
- Ticket Issuance
- Accurate Weighing
- Safety Procedures
- Computer Skills
- Frame styling
- Insurance verification
- Medical Billing
- Customer Service
- Sales
- Accurate Recordkeeping
- Teamwork and Collaboration
- Reliability
- Excellent Communication
- Adaptability and Flexibility
- Self Motivation
Timeline
Scale House Operator
Sublette County
2017.09 - 2023.05
Medical Billing Manager
West Family Dentistry
2008.06 - 2010.10
Optician
Fremont Vision
2005.03 - 2008.05
License - Nail Technician
Academy of Hair Design
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