Mercuttar Makaza
Summary
A young lady seeking position with aspects for career development, self-starter, highly motivated, good planner, highly experienced, excel well under pressure, good sense of integrity, willing to go an extra mile and excellent communication skills at all levels. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.
Overview
19
19
years of professional experience
Work History
Community Health Administration Assistant
Era Living
, WASHINGTON
02.2024 - 11.2024
- Resident Care Coordinator for Assisted Living Residents
- Assisting the Personal Services Manager with staffing scheduling on OnShift.
- Setting up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.
- Providing administrative support to Assisted Living and Memory Care Units, including scheduling meetings and managing calendars.
- Checking stock, reordering inventory, and maintaining office supply products for the Assisted Living Unit
- Scheduling doctors' appointments and arranging transportation for residents.
- Submitting long-term care claims for both assisted living and memory care residents accurately, within specified timeframes.
- Managing daily calendars for the Personal Service Manager and care staff.
- Performing general clerical duties such as photocopying, faxing Dr.'s orders to pharmacies, and scanning documents.
- Assisting with updating care plans for residents.
- Assisting with providing care for residents as needed.
- Assisting with medication administration (Med Tech) for both assisted living and memory care residents.
Caregiver, Administrator
Mountlake Terrace and Gurdian Manor House
04.2023 - 01.2024
Freelance Facilitator/Moderator
Edu - Wize
Johannesburg, Gauteng
03.2019 - 11.2022
- Facilitation and Assessment of Learners for Business Administration Level 4 and New Venture Creations
- Facilitation, Marking and Assessments of Learners for Occupational Health and Safety
- Researching in areas of Specialization
- Curriculum development
- Administrative functions
Skills Development & HR Consultant
Abantu Sikona Training & Projects
, Gauteng
03.2015 - 11.2022
- Conducting ETQA evaluations on several services providers
- Verifying all Service Providers on the W & R system
- Advising Services providers on QMS matters and uploading of learners on the TETA system
- Verifying assessments processes under Service providers
- Generating External moderation Reports and providing recommendations
- Providing HR services as when required
- Preparing work skills plan for training service provider
Freelance Facilitator/Assessor/Moderator
Leap Skills Development Institute
Johannesburg, Gauteng
07.2017 - 08.2022
- Facilitating on various skills programmes
- Assessing and full qualifications and skills programmes within SSETA and LGSETA
- Moderating various programmes
- Facilitated group discussions and activities to ensure successful outcomes.
- Maintained records of attendance, participation, and other relevant information.
External Moderator/Verifier
Services Seta (Fona Projects) (Pvt) (Ltd)
12.2018 - 03.2021
- Checking that the systems required to support the provision of learning programmes across the institution/learning site are appropriate and working effectively
- Provide advice and guidance to Providers
- Checking that all staff member involved in the assessments and internal moderations are qualified
- Checking the Credibility of assessments methods and instruments and internal moderation systems
- Thorough sampling, monitoring, and observing assessment processes and learners’ evidence to ensure consistency across providers when conducting moderation or evaluation and evaluating the assessors’ decisions
- External moderation and undertaking all required processes to ensure compliance with Service Seta policies and procedures on ETQA provision of learning
Client Liaison Officer/ Human Resources Assistant
Sandton Oncology Centre
Sandton, South Africa
01.2013 - 06.2019
- Providing administrative duties and liaising with patients and clients on behalf of the organization.
- Managing diaries for five radiation oncologists.
- Liaising with medical insurances and laboratories on behalf of patients.
- Uploading the patient's blood results for the oncologists.
- Scheduling radiation treatment appointments for patients.
- Assisting in performance management and improvement of tracking systems.
- Providing customer service to patients, their family members, and other clinicians, including responding to inquiries and resolving complaints.
- Coordinating with other departments to ensure the timely delivery of services to clients.
- Participated in training sessions designed to enhance knowledge of client liaison procedures.
- Assisting with the day-to-day efficient operation of the Human Resources Department and maintaining employees' files, as well as compensation and benefits administration recordkeeping.
Freelance Facilitator
HMS Group
03.2012 - 12.2012
- Facilitating on NC: General Management NQF Level 3 and 4
- Facilitating on New Venture Creation NQF Level 4 (66249)
- Facilitating on Professional Cookery and Customer Care short courses
- Undertaking administrative work for all training interventions undertaken and providing support and assistance for external moderations
Human Resources Assistant/Medical Administrator
Sandton Mediclinic
Sandton
01.2009 - 01.2011
- Providing Administrative duties for the department
- Assisting in Recruitment and Selection and training Procedures
- Assist with billing queries and liaising with various medical aids for authorisations
Trainee
MBCA BANK
03.2006 - 12.2008
- Performed a wide variety of responsible clerical, administrative and office support duties in support of the Human Resources Department
- Compilation of weekly and monthly reports using Bellina Payroll System
- Undertaking administrative duties in relation to the functions of the department and other departments as well
Education
Bachelor Of Commerce Degree -
Skills
- Administrative support
- Confidential document control
- Staff management
- Office administration
- Performance improvement
- Document retrieval
- Scheduling
- Meeting preparation
- Strategic planning
- Business correspondence writing
- Office management
- Records management systems
- Schedule management
- Payroll liability and deductions
- Appointment scheduling
Personal Information
- Date of Birth: 07/23/84
- Gender: Female
Languages
- English
- Shona
- Ndebele
References
- Pam Perry, Community Relations Director, Era Living,
Contact Number : 206 617 0102
- Daniel Karuga, Memory Care Manager Era Living
Contact Number: 253 266 0730
- Eric Mc'odera, Supervisor Terrace Adult Family Home
Contact no. 201 658 3642
- Dr S Naidoo, Head Oncologist, Sandton Oncology Centre, 200 Rivonia Road, Sandton, Johannesburg, South Africa, +27 11883 0900
- Thabani Gula, ETQA Manager, Service Seta, 0112769600
- Dominique Hare, Chief Operating Officer, Edu-Wize Group Pty Ltd, 0100351398
Registrations
- NAC: Nursing Assistant Certified
- NAR: Nursing Assistant
- HCA: Health Care Assistant
- Bachelor Of Commerce Degree
- Registered Assessor/Moderator with ETDP SETA
- Registered Assessor/Moderator Services SETA
- Registered Assessor/Moderator with LG SETA
- Registered SABPP HR Associate, Learning & Development member
- PSETA Assessor Registrations – Pending
Objectivesandqualities
- A young lady seeking position with aspects for career development
- Self-starter
- Highly motivated
- Good planner
- Highly experienced
- Excel well under pressure
- Good sense of integrity
- Willing to go an extra mile
- Excellent communication skills at all levels
Timeline
Community Health Administration Assistant
Era Living
02.2024 - 11.2024
Caregiver, Administrator
Mountlake Terrace and Gurdian Manor House
04.2023 - 01.2024
Freelance Facilitator/Moderator
Edu - Wize
03.2019 - 11.2022
External Moderator/Verifier
Services Seta (Fona Projects) (Pvt) (Ltd)
12.2018 - 03.2021
Freelance Facilitator/Assessor/Moderator
Leap Skills Development Institute
07.2017 - 08.2022
Skills Development & HR Consultant
Abantu Sikona Training & Projects
03.2015 - 11.2022
Client Liaison Officer/ Human Resources Assistant
Sandton Oncology Centre
01.2013 - 06.2019
Freelance Facilitator
HMS Group
03.2012 - 12.2012
Human Resources Assistant/Medical Administrator
Sandton Mediclinic
01.2009 - 01.2011
Trainee
MBCA BANK
03.2006 - 12.2008
Bachelor Of Commerce Degree -
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