Mercy-Akosua Nyarko
West Haven,CT
Summary
Accomplished Lead Direct Support Professional with a proven track record at Sarah Seneca Residential Svcs, enhancing care quality and client satisfaction through effective behavioral support and client advocacy. Excelled in leading crisis intervention and fostering community integration, achieving significant improvements in program effectiveness. Skilled in activity planning and team training, demonstrating a unique blend of compassionate support and strategic problem-solving. Reliable Lead Direct Support Professional enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Direct Support Professional
Sarah Seneca Residential Svcs
Branford, CT
04.2024 - Current
- Improved overall quality of care by conducting regular assessments, updating care plans, and communicating with interdisciplinary teams.
- Developed strong relationships with clients'' families to foster trust, open communication, and continuity of care.
- Managed challenging behaviors effectively using approved crisis intervention techniques to maintain a safe environment for clients and staff members alike.
- Strengthened overall program effectiveness by actively participating in staff training sessions, workshops, and meetings.
- Promoted a positive environment for clients through compassionate direct support and effective behavior management techniques.
- Supported clients in achieving personal goals with tailored assistance in daily living tasks such as hygiene, meal preparation, and household chores.
- Increased staff efficiency through clear communication, collaborative problem-solving, and timely reporting of client progress or issues.
- Led group activities that promoted social interaction, skill-building, and personal growth among clients while fostering a sense of community within the residential setting.
Lead Certified Nursing Assistant
Charter Senior Living
Orange, CT
02.2024 - Current
- Responded quickly and calmly in emergency situations.
- Ensured strict compliance with infection control protocols to minimize risks of disease transmission among patients and staff members alike.
- Trained new Certified Nursing Assistants, ensuring high-quality care standards were maintained.
- Provided emotional support to patients and their families during difficult times, nurturing trusting relationships throughout the caregiving process.
- Promoted independence among patients through targeted activities designed to improve mobility and cognitive function.
Patient Care Technician
LIFETIME Care at Home
Guilford, CT
02.2017 - 01.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Education
Associate of Arts - Liberal Arts And General Studies
Gateway Community College
New Haven, CTSkills
- Behavioral support
- Client Advocacy
- Activity Planning
- Community Integration
- Medical chart documentation
- Vitals Monitoring and Documentation
Certification
- Certified Nursing Assistant
- First Aid Certification
- CPR Certification
- Medication Administration Certification
Timeline
Lead Direct Support Professional
Sarah Seneca Residential Svcs
04.2024 - Current
Lead Certified Nursing Assistant
Charter Senior Living
02.2024 - Current
Patient Care Technician
LIFETIME Care at Home
02.2017 - 01.2024
Associate of Arts - Liberal Arts And General Studies
Gateway Community College