Summary
Overview
Work History
Education
Skills
LANGUAGES
Accomplishments
Timeline
Generic

Mercy Chishimba

Evanston,United States

Summary

Skilled Medical Assistant with a strong focus on quality patient care, teamwork, and continuous learning. Certified in Basic Life Support (CPR/AED) and a graduate of a Healthcare Career Program. Experienced in both clinical and administrative procedures, with proficiency in electronic health records. Proven ability to accurately take vital signs, prepare patients for exams, and maintain an efficient workflow in medical settings. Strong communication and interpersonal skills, dedicated to maintaining confidentiality, upholding HIPAA standards, and providing compassionate care to individuals with diverse needs.

Overview

7
7
years of professional experience

Work History

Medical Assistant

Endeavor Health
04.2025 - Current

Executed administrative responsibilities, including scheduling and record-keeping.

Performed clinical tasks such as taking vital signs and preparing patients for exams.

Administered medications, vaccines, and immunizations to patients.

Sanitized, restocked, and organized exam rooms and medical equipment to maintain cleanliness.

Obtained patient medical history, medication details, symptoms, and allergies for accurate records.

Directed patients to exam rooms while addressing inquiries and preparing for physician examinations.

Cultivated strong patient relationships through effective communication fostering trust in quality care.

Demonstrated self-motivation and personal responsibility in fast-paced healthcare environments.

Caregiver

Ingrid’s in home care
06.2023 - Current
  • Assist with personal care, including bathing, grooming, dressing, and toileting.
  • Provide medication reminders and manage proper intake.
  • Support mobility and transfers, ensuring safety and fall prevention.
  • Handle daily living tasks such as meal preparation, laundry, and light housekeeping.
  • Monitor and record vital signs to track health status.
  • Offer companionship, emotional support, and encouragement.
  • Facilitate social interaction through engaging activities and conversations.

Wastewater Treatment Plant Operator

Lusaka Water And Sewerage
08.2020 - 08.2022
  • Performed routine lab and department maintenance to keep area clean and orderly.
  • Documented information by maintaining daily logs and equipment record books.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
  • Calibrated pH, DO and chlorine meters to support proper working order for daily inspection.
  • Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.

Quality Control Inspector

Water Resources Management Authority
01.2019 - 12.2019
  • Performed physical parameters (calcium, lead, nitrates, phosphorus, and iron).
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Monitored water production and tested water samples to evaluate quality and safety.

Education

CPR/AED Certificate - undefined

American Heart Association
Chicago

Certified Medical Assistant

Computer Systems Institute
Chicago

Associate of Science - Chemical Engineering

Johannesburg Institute of Engineering And Technology
Johannesburg

High School Diploma - undefined

Namununga Schools

Skills

  • Patient Care and Assistance
  • Clinical Procedures
  • HIPAA Compliance and Confidentiality
  • Vital Signs
  • Lab Procedures
  • Phlebotomy
  • Sample Collection
  • Medical Billing and Coding
  • Quality Control and Laboratory Testing
  • Data Entry and Documentation
  • Attention to Detail and Protocol Adherence
  • Communication and Patient Relations
  • Team Collaboration and Multitasking
  • Proficiency in Microsoft Office

LANGUAGES

English Native

Accomplishments

  • Collaborated with the United Nations to mentor young women, and empower female youth in underserved communities.
  • Provided high-quality personal care and mobility support, enhancing clients' independence and overall well-being.
  • Successfully managed medication schedules, reducing missed doses and improving adherence to treatment plans.

Timeline

Medical Assistant

Endeavor Health
04.2025 - Current

Caregiver

Ingrid’s in home care
06.2023 - Current

Wastewater Treatment Plant Operator

Lusaka Water And Sewerage
08.2020 - 08.2022

Quality Control Inspector

Water Resources Management Authority
01.2019 - 12.2019

CPR/AED Certificate - undefined

American Heart Association

Associate of Science - Chemical Engineering

Johannesburg Institute of Engineering And Technology

High School Diploma - undefined

Namununga Schools

Certified Medical Assistant

Computer Systems Institute