Mercy Davis
Pfafftown,NC
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Corporate Account Executive
Curriculum Associates, LLC
Pfafftown, NC
01.2021 - 12.2022
- Developed and maintained relationships with corporate clients to ensure customer satisfaction.
- Negotiated contracts and agreements with corporate customers, ensuring all terms were beneficial for both parties.
- Created monthly reports of sales activity and results to present to management.
- Conducted market research and analysis on competitors' products, services, pricing, and promotional activities.
- Managed daily operations of account executives including training, goal setting, performance reviews and problem resolution.
- Provided technical support to corporate customers regarding product usage and troubleshooting issues.
- Organized events such as webinars or seminars to promote company products and services to corporate clients.
Corporate Account Executive
Hatch Early Learning
Winston-Salem, NC
12.2017 - 01.2021
- Create new company model based on SaaS and renewable service agreements for long term growth
- Develop best practices for SaaS within Early Childhood Education, including
- Developed and maintained relationships with corporate clients to ensure customer satisfaction.
- Build, retain, and expand business using SaaS model in specified territory through the development of customer relationships, travel, marketing materials, telephone, email, and other inside & outside based means
- Cross functional and department collaboration using internal resources to develop comprehensive strategies conducive to long term growth and profit.
- Conducted market research and analysis on competitors' products, services, pricing, and promotional activities.
Sales Consultant
Hatch Early Learning
01.2013 - 01.2018
- Prepare forecast, account reports, and recommendations to enhance account growth and revenue potential
- Build, retain, and expand business in specified territory through the development of customer relationships using marketing material, telephone, email, and other inside based means
- Collaborate with internal resources to develop comprehensive sales strategies tailored to increase market share with existing customers and winning new customers within a defined territory
- Remain knowledgeable about customer’s educational needs and functions and understand the relationship between Hatch’s products/services and the appropriate needs for customers.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
Sales Support Specialist
Hatch Early Learning
08.2010 - 01.2013
- Assisted Sales Department with quotes, bids, customer relations pre-sale
- Processed orders from Sales Department to the next department accurately and effectively
- Created and monitored KPI reporting for the Sales Department
Telemarketing Manager
Reece Builders, Inc
03.2002 - 05.2009
- Train the junior staff, set sales targets, implement sales strategies, monitor performance
- Resolved customer complaints promptly and efficiently, maintaining a high level of professionalism throughout.
- Managed and supervised telemarketing team to ensure successful completion of projects.
- Developed comprehensive training programs for new and existing staff members.
- Conducted daily meetings with sales teams to review performance metrics and discuss strategies for improvement.
- Maintained customer database, ensuring accuracy of data entry and regular updates.
Education
Some College (No Degree) - Business Administration
University of North Carolina At Charlotte
Charlotte, NCSkills
- Sales Proficiency
- Prospecting and Cold Calling
- Strategic Account Development
- Profit and Revenue-Generating Strategies
- Customer Complaint Resolution
- Appointment Scheduling
- Rapport and Relationship Building
- Goal Setting and Achievement
- Sales Territory Growth
- Sales Tracking
- Lead Identification and Generation
- Social Media Savvy
- Account Management
- Team Building and Leadership
- Consultative and Relationship Selling
Timeline
Corporate Account Executive
Curriculum Associates, LLC
01.2021 - 12.2022
Corporate Account Executive
Hatch Early Learning
12.2017 - 01.2021
Sales Consultant
Hatch Early Learning
01.2013 - 01.2018
Sales Support Specialist
Hatch Early Learning
08.2010 - 01.2013
Telemarketing Manager
Reece Builders, Inc
03.2002 - 05.2009
Some College (No Degree) - Business Administration
University of North Carolina At Charlotte
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