Summary
Overview
Work History
Education
Skills
Certification
<Enter your own>
Attributes
Height
Reach
Visible Tattoos
Language Proficiency
Employment Visa
Timeline
Hi, I’m

MERCY FERGURSON

Kampala
MERCY FERGURSON

Summary

Passionate and customer-focused professional with over a year of experience in hospitality and service roles. Eager to join Emirates as Cabin Crew to provide exceptional inflight experiences, ensure the safety and comfort of passengers, and represent the Emirates brand with professionalism, cultural sensitivity, and warmth.

Overview

4
years of professional experience
1
Certification

Work History

Serena Hotel
Kampala

Guest Relations Officer
05.2023 - Current

Job overview

  • Delivered warm and personalized customer service to international guests
  • Handled guest inquiries, complaints, and special requests professionally
  • Worked with a diverse team to ensure smooth front desk operations
  • Maintained a professional and composed demeanor in high-pressure environments

Java House Uganda

Waitress / Customer Service Representative
01.2022 - 04.2023

Job overview

  • Provided friendly and efficient table service in a fast-paced environment
  • Promoted menu items and ensured guest satisfaction at all times
  • Built rapport with guests from various cultural backgrounds
  • Adhered strictly to hygiene and safety standards

Education

Datamine Technical Business School

Diploma
04.2019

Skills

  • Excellent customer service & hospitality
  • Strong interpersonal and communication skills
  • Cultural awareness and emotional intelligence
  • Conflict resolution and problem-solving
  • Safety-conscious and security-focused
  • Adaptability and poise under pressure
  • Team-oriented with leadership ability
  • Multilingual: English & Deutsch

Certification

  • First Aid & CPR Training
  • Hospitality & Customer Service Certificate

<Enter your own>

  • Willing To Relocate: Dubai, UAE
  • Availability: Willing to relocate to Dubai, UAE
  • Visa Status: Fully eligible for UAE employment visa
  • Work Permit: Fully eligible for UAE employment visa

Attributes

  • Friendly
  • Observant
  • Professional
  • Empathetic
  • Cosmopolitan
  • Safety-First
  • Positive Attitude
  • Solution-Oriented
  • Team Player

Height

162 cm

Reach

212 cm

Visible Tattoos

No visible tattoos in uniform

Language Proficiency

Fluent in English (written and spoken)

Employment Visa

Fully eligible for UAE employment visa

Timeline

Guest Relations Officer

Serena Hotel
05.2023 - Current

Waitress / Customer Service Representative

Java House Uganda
01.2022 - 04.2023

Datamine Technical Business School

Diploma

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