Mercy Goodrich
Austin,TX
Summary
Results-driven People Operations and Salesforce Sales Operations professional with 10+ years of multi-industry experience, including technology, consulting, and education in the U.S., China, Spain, and Mexico. Skilled in HR operations, global hiring and onboarding, performance management, and employee engagement. Experienced in implementing HR systems (Lattice), managing PEO migrations (Rippling, Engage, Deel), and driving cross-departmental process improvements to support organizational growth. Proficient in Salesforce administration and sales operations, optimizing workflows, data accuracy, and reporting. Recognized for building scalable, employee-focused solutions that align people strategy with business goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
People Operations Manager
Palladin Technologies, LLC
11.2023 - Current
- - Developed and scaled global hiring and onboarding processes, ensuring compliance with regional labor laws and seamless integration for distributed teams.
- - Implemented and managed Lattice to automate and oversee the entire performance management cycle, including goal-setting, continuous feedback, peer reviews, and manager evaluations.
- - Led cross-departmental process improvements to enhance HR workflows, reduce manual tasks, and increase operational efficiency across multiple business units.
- - Designed and delivered training and development programs to support workforce growth, leadership development, and skill enhancement.
- - Partnered with leadership teams to support OKR tracking, workforce planning, and organizational structure optimization.
- - Acted as a liaison between HR and other departments, ensuring clear communication, alignment with company policies, and continuous feedback loops.
- Remote
Salesforce Operations & Services Manager / Executive Assistant to CEO
Kell Partners
02.2022 - 11.2023
- - Led Salesforce Sales Operations for a Salesforce Partner consultancy, optimizing workflows, improving data accuracy, and enhancing sales pipeline visibility.
- - Managed HR operations including onboarding, payroll, benefits, and 401(k) administration.
- - Successfully migrated the organization to a new PEO provider (Rippling), overseeing the full transition from planning to launch.
- - Oversaw financial operations, including invoicing, contractor payments, and budget tracking using QuickBooks Online and Bill.com.
- - Delivered high-touch client communication, ensuring seamless project alignment and satisfaction.
- - Supported CEO as a strategic partner, managing key communications, calendar scheduling, and executive coordination.
Bilingual Training Specialist & Office Manager
Texas Military
07.2018 - 02.2022
- - Designed bilingual STEM curriculum and instructed students in Computer-Aided Design (CAD) under Department of Defense guidelines.
- - Managed budgets, invoices, and administrative systems for military education programs.
Lead Teacher
Bluebonnet School
10.2015 - 06.2018
- - Delivered multicultural classroom instruction with custom lesson plans and enrichment activities.
Bilingual Instructor & Curriculum Developer
08.2009 - 10.2015
- - Developed innovative language curriculum and improved student performance across diverse international schools.
- - Conducted teacher training workshops and increased enrollment through curriculum innovation.
Education
Sales Degree - Neuro-linguistic Programming (NLP)
Instituto PNL De Monterrey
Monterrey, Mexico08.2013
Skills Development Degree - Psychomotor
Universidad de Monterrey
07.2011
Skills
- - People Operations & Strategic HR Support
- - Salesforce Sales Operations & CRM Optimization
- - Performance Management (Lattice) & Continuous Feedback Cycles
- - Global Hiring & Onboarding (US & International)
- - PEO Migrations: Rippling, Engage, Deel
- - Process Automation & Documentation
- - Cross-Departmental Collaboration & Change Management
- - Training & Development Programs
- - Organizational Planning, OKRs & Workforce Analytics
- - Multi-industry & Multi-cultural Expertise
- Performance & Engagement: Lattice
- HRIS & Payroll: Rippling, Gusto, Deel, Engage
- Finance & Admin: QuickBooks Online, Billcom
- CRM & Sales Ops: Salesforce (Sales Cloud, Service Cloud)
- Collaboration: Google Workspace, Slack
Certification
- - Salesforce Associate Certificate
- - Salesforce Sales Operations Certificate
- - Neuro-linguistic Programming (NLP) Sales Certification
Languages
Bilingual: English (Native), Spanish (Native)
Timeline
People Operations Manager
Palladin Technologies, LLC
11.2023 - Current
Salesforce Operations & Services Manager / Executive Assistant to CEO
Kell Partners
02.2022 - 11.2023
Bilingual Training Specialist & Office Manager
Texas Military
07.2018 - 02.2022
Lead Teacher
Bluebonnet School
10.2015 - 06.2018
Bilingual Instructor & Curriculum Developer
08.2009 - 10.2015
Skills Development Degree - Psychomotor
Universidad de Monterrey
Sales Degree - Neuro-linguistic Programming (NLP)
Instituto PNL De Monterrey
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