MERCY GUZMAN
Los Angeles,United States
Summary
Dependable and motivated server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
6
6
years of professional experience
Work History
Part Time Banquet Server
Nights And Weekends Staffing
11.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
Server
Petit Ermitage
09.2022 - 12.2023
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Provided exceptional service to high volume of daily customers
- Prepared checks, itemizing total meal costs and taxes
- Stocked service areas with supplies during slow periods
- Explained menu items, describing ingredients and cooking methods upon request
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
Server/Busser/Runner
Elsewhere
02.2023 - 12.2023
- Provided impeccable service for high profile guests by catering to each specific guest with a tailored menu
- Practiced safe food handling procedures at all times
- Coordinated restaurant work flow with top management and servers
- Seasonal work only once a month.
Server/Bartender/Assistant Mgr.
Luigi's Bar
01.2018 - 02.2020
- Provided excellent customer service and responded to customer requests
- Restocked beverage inventory to ensure efficient service
- Ensured accurate closing checkouts with managers
- Acted as a liaison between wait staff and the kitchen staff to ensure timely and appropriate communications
- Assisted in coordinating special functions with the Food & Beverage Manager
- Readily available to assist in serving, bussing, management for quick and easy transactions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Skills
- Ability to Work Under Pressure
- Communication
- Customer Service
- Guest Engagement
- Leadership Skills
- Effective Time Management
- Adaptability
- Ability to Work in a Team
- Food Safety Practices
- Multitasking Skills
- Excellent Customer Service Skills
- Communication Skills
Timeline
Part Time Banquet Server
Nights And Weekends Staffing
11.2023 - Current
Server/Busser/Runner
Elsewhere
02.2023 - 12.2023
Server
Petit Ermitage
09.2022 - 12.2023
Server/Bartender/Assistant Mgr.
Luigi's Bar
01.2018 - 02.2020
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