Marcus James
Pompano Beach,FL
Summary
Experienced cook with a solid understanding of culinary techniques and kitchen operations. Proficient in preparing menu items with precision and upholding strict standards of food safety and quality. Thrives in fast-paced environments through teamwork and adaptability. Proactive and goal-oriented with exceptional time management and problem-solving abilities. Recognized for reliability and adaptability, quickly acquiring and applying new skills. Committed to driving team success and contributing to organizational growth.
Overview
9
9
years of professional experience
Work History
Line Cook
Cheesecake Factory Inc
11.2023 - Current
- Expedited orders swiftly without sacrificing quality or presentation standards.
- Addressed customer concerns promptly and professionally, working towards resolution when necessary.
- Coordinated with front-of-house staff to facilitate seamless communication between the kitchen and dining areas for smooth operations during service hours.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Ensured smooth kitchen operations during special events or private parties by collaborating with front-of-house staff and adjusting to specific client requests.
- Expedited service during peak hours by coordinating with fellow line cooks on timing of dish completion.
Line Cook Trainer
Olive Garden
02.2021 - Current
- Implemented training for front-of-house team members to understand kitchen procedures.
- Conducted regular employee evaluations, providing constructive feedback for skill development and goal setting.
- Assisted in creating specialized menus for dietary restrictions, accommodating a wider range of customer needs without sacrificing quality or taste.
Sales Associate
Maycom Wireless
03.2019 - 02.2021
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Retail Sales Consultant
BrandsMart USA
03.2017 - 08.2019
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Self-motivated, with a strong sense of personal responsibility.
Sales Associate
K&G Fashion Store
10.2015 - 03.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Learned and adapted quickly to new technology and software applications.
- Organized and detail-oriented with a strong work ethic.
Education
No Degree - Business Management
Broward College
Fort Lauderdale, FLHigh School Diploma -
Blanche Ely High School
Pompano Beach 06-2014
Skills
- Time Management
- Attention to Detail
- Customer Service
- Professional Attitude
- Reliable and Trustworthy
- Active listener
- Food Preparation
- Food safety knowledge
- Team Coordination
- Line Management
- Grilling Techniques
- Sautéing Techniques
- Prioritization and Organization
Timeline
Line Cook
Cheesecake Factory Inc
11.2023 - Current
Line Cook Trainer
Olive Garden
02.2021 - Current
Sales Associate
Maycom Wireless
03.2019 - 02.2021
Retail Sales Consultant
BrandsMart USA
03.2017 - 08.2019
Sales Associate
K&G Fashion Store
10.2015 - 03.2017
No Degree - Business Management
Broward College
High School Diploma -
Blanche Ely High School
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