Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Mercy Ncube

Kwekwe,Zimbabwe

Summary

Dedicated waitress with over five years of exemplary service in the retail, hospitality and food service industries. Committed to providing friendly, fast, and accurate service to patrons. Experienced in various settings, including family restaurants, bars, cafeterias, banquets, and fine dining. Self-motivated, comfortable serving patrons of various age ranges and backgrounds. Determined team player striving to deliver the highest quality fine dining experiences.

Overview

7
7
years of professional experience

Work History

Waitress

Spice Lounge
01.2017 - 08.2023
  • Greeted and escorted guests to their tables
  • Maintained a high standard of hygiene and food safety, making certain the waiter station, utensils, wares, tables, chairs and linen were aways spotless as per fine dining standards, restaurant rules and health board regulations
  • Quickly learnt guest names and their beverage preferences, upselling over 40% on average of menu items, effectively boosting sales by 30%
  • Handled five 6-seater tables during restaurant service and two 20-seater tables during special events and banquets
  • Developed a quick and thorough understanding of menu items, ingredients and recipes, breads, condiments and beverages
  • Courteously presented the menus and provided detailed information when asked (e.g., about portions, ingredients, or potential food allergens)
  • Bused food from the kitchen and served at the right temperatures and timing, offering befitting condiments, and rapidly clearing tables as guests gradually finished their meals
  • Regularly checked on guests during their meals to get feedback, reporting and acting upon such feedback accordingly

Education

Merchandiser Training -

Spar
01.2011

GCSE 'O' Level -

Zengeza 4 High School
01.2003

Skills

  • Strong multitasking
  • Team collaboration
  • Food and wine pairings
  • Buffet setup and takedown
  • Food service etiquette
  • Banquet coordination
  • Food and beverage pairings
  • Upselling
  • Upselling techniques
  • High volume dining
  • Active listening
  • Menu recommendations

Languages

English
Native or Bilingual
Shona
Native or Bilingual

References

Miss S Kassim - Asst Manager

misssofiek@gmail.com

+263 77 366 3557


Miss L R Muyeye - Supervisor

muyeyelily99@gmail.com

+48 729 633 746


Mr M H Chingwe - Snr Waiter

merlinhenrychingwe@gmail.com

+27 78 383 2012

Timeline

Waitress

Spice Lounge
01.2017 - 08.2023

Merchandiser Training -

Spar

GCSE 'O' Level -

Zengeza 4 High School

Similar Profiles

CREATE PROFILE
Mercy Ncube