Well trained professional live chat and onsite Customer Service Representative with good tracking records at PEACE CARE and SACREC FINANCE bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty considering and maintaining the company standards at the top of everything.
Hi, I’m
Mercy Nfor
Hyattsville,MD
Summary
Work History
Peace Care Health Services
Live Chat Customer Service
Job overview
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with as many customers as possible per day.
- Assisted customers with order placement, product returns and order tracking.
- Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
SACREC FINANCE
Customer Service Representative
Job overview
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with as many customers as possible per day.
- Assisted customers with order placement, product returns and order tracking.
- Successfully de-escalated tense situations with frustrated customers by demonstrating patience, empathy, and a solution-oriented approach.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through live chat support.
Education
Social Sale Rep Chat Online Course
Certified Live Chat Agent
01.2025
University Overview
Wisdom Comprehensive High School Yaoude Cameroon
High School Diploma
06.2017
University Overview
Skills
- Excellent Customer services
- Quick typing skills
- Customer engagement
- Good online communications
- Goal orientative
- Good teamwork and collaboration
- Problem-solving skills
- Attention to detail
- Multitasking Abilities
- Calm and professional under pressure
- Reliable
- Good computer skills
- Call center experience
- Data entry
Timeline
Live Chat Customer Service
Peace Care Health Services
Customer Service Representative
SACREC FINANCE
Social Sale Rep Chat
Certified Live Chat Agent
Wisdom Comprehensive High School
High School Diploma
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