Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Danaya Mercer

Hyattsville,MD

Summary

Reliable and flexible Shift manager has three years of retail and food service experience, including frontline customer service, team coordination, and leadership. ServSafe certified, with a proven track record of respectfully and successfully resolving client concerns, enhancing client loyalty, and increasing satisfaction. proficient in managing efficient daily operations, inventory control, and employee training. Looking for a full-time, well-paying job in retail, food service, or hospitality. Offers a proactive approach, open availability, and a dedication to providing top-notch service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Manager

KFC
08.2022 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.

Sales Associate

Super Beauty
08.2021 - 12.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Education

High School Diploma -

Charles Herbert Flowers High School
10001 Ardwick Ardmore Rd, Springdale, MD 20774
05.2022

Skills

  • Cash handling

  • Decision-making

  • Customer service focus

  • Employee training

  • Staff motivation

  • Handling customer complaints

  • Energetic and enthusiastic

  • Inventory control

  • Staff development

  • Documentation and reporting

  • Safety compliance

  • Sales strategies

  • Schedule oversight

Certification

ServSafe

Timeline

Shift Manager

KFC
08.2022 - Current

Sales Associate

Super Beauty
08.2021 - 12.2022

High School Diploma -

Charles Herbert Flowers High School

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