Hi, I’m
Mercy Saye
Commercial Lines Senior Account Manager
Lombard,IL
Summary
Commercial insurance specialist with strong expertise in managing complex accounts and enhancing client relationships. Adept at risk assessment, policy negotiation, and ensuring comprehensive coverage. Focused on team collaboration and delivering measurable results. Reliable in adapting to changing needs and fostering supportive work environment.
Overview
11
years of professional experience
Work History
IOA
Commercial Lines Senior Account Manager
03.2025 - 06.2025
Job overview
- Assisted in new business development efforts by preparing proposals and presentations that showcased the firm''s capabilities.
- Collaborated with over 10 carriers to negotiate competitive rates for clients, ensuring optimal coverage at the best price.
- Maintained detailed records of account transactions, facilitating accurate reporting and analysis for management review
Higginbotham
Commercial Lines Account Manager
12.2021 - 10.2024
Job overview
- Streamlined account management processes, improving workflow efficiency, and reducing turnaround times for over 75 accounts.
- Coordinated with claims department to ensure prompt resolution of client concerns, facilitating timely settlements when needed.
- Increased retention rates by establishing trust and rapport with clients through consistent follow-up and attention to detail.
Tokio Marine HCC
Commercial Lines Underwriter
01.2018 - 10.2020
Job overview
- Evaluated insurance applications to determine risk levels and coverage eligibility.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
- Within a 48-hour turnaround, I reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
UIG
Commercial Lines Senior Account Executive
11.2015 - 12.2017
Job overview
- Managed complex accounts, ensuring timely communications and resolution of client inquiries.
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
- Fostered lasting relationships with over 85 customers through effective communication and quick response, resulting in long-term loyalty and an expanded client base.
Insureon
Commercial Lines Account Manager
04.2014 - 11.2015
Job overview
- Executed warm leads, marketing initiatives, and networking to drive sales.
- Maximized revenue growth by upselling additional coverages and services based on client needs analysis.
- Managed accounts in the healthcare market with a territory size of $250,000.
Education
Brescia UniversityOwensboro
Bachelor of Science from Clinical Psychology
Skills
- Proficient in EPIC system usage
- SharePoint collaboration tools
- Experience with ImageRight
- Risk assessment expertise
- Relationship management
- Teamwork and collaboration
Accomplishments
- Collaborated with a team of three in the development of an updated Standard Operating Procedures.
- Collaborated between Sales and Account Managers by onboarding a new producer.
- Fearlessly handled account premium sizes of $15,000 - $2M.
Timeline
Commercial Lines Senior Account Manager
IOA
03.2025 - 06.2025
Commercial Lines Account Manager
Higginbotham
12.2021 - 10.2024
Commercial Lines Underwriter
Tokio Marine HCC
01.2018 - 10.2020
Commercial Lines Senior Account Executive
UIG
11.2015 - 12.2017
Commercial Lines Account Manager
Insureon
04.2014 - 11.2015
Brescia University
Bachelor of Science from Clinical Psychology
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LINES OF BUSINESS
- General Liability
- Property
- Auto Liability
- Workers' Comp.
- Professional Liability
- Cyber Liability
- Builders' Risk
- Surplus Lines
- Strong understanding of SIC, NAICS, GL Class codes
Certification
- Property & Casualty License - Illinois, Indiana, Wisconsin, California
Interests
Participating in various activities, including indoor horticulture, homemade dog food and treats, cycling, and photography