Mercy Waithera Ndara
GLAM HAVEN LTD
17
years of professional experience
Results-driven Finance & Banking graduate with over 10 years banking experience in credit analytics, KYC compliance, and fraud checking. Technically proficient in SQL, Tableau, and Google Analytics to audit data, assess risk, and optimize user funnels. Expert in applying strict regulatory logic and data validation to support specialized AI model training and evaluation.
exceptional ability to interpret and manage object performance under tight project deadlines.
Detail oriented data annotation expert specializing in high quality video and image labeling for computer vision models and curating datasets for autonomous driving systems.
Work History
Generalist Annotattor
1 Year 5 Months- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Implemented process improvements that enhanced productivity and reduced operational bottlenecks.
- Trained and mentored staff on best practices for customer service and product knowledge.
- Developed training materials to support onboarding processes for new employees.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Frequently inspected production area to verify proper equipment operation.
- Analyzed model outputs to identify areas for improvement, driving iterative enhancements in AI systems.
Lead Operations Cordinator
7 Years- Coordinated scheduling for staff and appointments to optimize service delivery and client satisfaction.
- Implemented customer feedback systems to improve service quality and client retention strategies
- Analyzed customer feedback data to identify trends and drive service improvement initiatives.
- Managed vendor relationships to ensure timely delivery of products and services aligned with quality standards.
- Implemented cost-saving measures that improved budget adherence without compromising service quality.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
Branch Manager
2 Years 9 Months- Led branch operations, ensuring compliance with financial regulations and institutional policies.
- Developed and implemented strategic sales initiatives to enhance customer engagement and revenue growth.
- Managed staff performance through coaching, training, and regular evaluations to foster a high-performing team culture.
- Streamlined operational workflows, improving efficiency in service delivery and customer satisfaction metrics.
- Collaborated with cross-functional teams to design promotional campaigns that increased branch visibility and outreach.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Complied with regulatory guidelines and requirements.
- Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
- Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
Branch Credit Manager
2 Years- Led credit evaluation processes to assess loan applications and mitigate financial risks.
- Developed and implemented credit policies to enhance operational efficiency and compliance standards.
- Mentored junior staff on credit assessment techniques, fostering professional development and team performance.
- Analyzed market trends to inform strategic lending decisions and optimize product offerings.
- Prepared comprehensive reports on credit portfolio performance for senior management review and strategy formulation.
- Conducted thorough risk assessments for complex loan applications, ensuring compliance with regulatory requirements and minimizing potential losses.
- Established performance benchmarks and KPIs for the credit department, regularly monitoring progress and implementing corrective measures when needed.
- Successfully managed complex credit restructuring cases, working closely with borrowers and internal stakeholders to develop mutually beneficial solutions that minimized losses.
- Developed strong relationships with key business partners, fostering collaboration to drive branch growth and performance.
Credit Analyst
5 Years- Evaluated borrower creditworthiness through comprehensive financial analysis and market research.
- Prepared detailed reports on credit trends and portfolio performance for senior management review.
- Mentored junior analysts in analytical techniques and best practices for credit assessment.
- Implemented process improvements that reduced turnaround time for credit applications by streamlining workflows.
- Assessed credit risk and analyzed financial statements.
- Ensured compliance with internal policies and regulatory requirements through diligent documentation of all credit decisions.
- Improved overall portfolio quality, conducting regular reviews of existing accounts and recommending appropriate actions.
- Attended credit-related training and conferences to stay informed about industry trends and developments.
- Collaborated with cross-functional teams for comprehensive client assessments, supporting informed decision making.
- Collaborated with other teams to identify and mitigate risks impacting organization.
- Reduced delinquency rates with proactive monitoring of clients'' credit performance and timely communication.
Education
Some College (No Degree) - Certified Public Accounting (CPA)
Google Data Analytics - Data Analytics
Bachelor of Business Management - Finance And Banking
Skills
Data Analytics: SQL
Tableau
Google Analytics
Excel
Financial Analytics: Credit Analytics
Financial Statement Analysis
Risk Assessment
Banking Operations: KYC (Know Your Customer)
Fraud Checking
Anti-Money Laundering (AML).
Data Operations: Data Visualization
Funnel Analysis
Attribution Modeling
Logic Auditing.
AI Model Training: Chain-of-Thought Logic
Fact-Checking
Output Evaluation
Technical Justification
Problem-solving abilities
Verbal and written communication
Data labelling
pattern recognision
quality data and video annotation
Timeline
Generalist Annotattor
GLAM HAVEN LTD
01.2025 - 06.2026Read More
Lead Operations Cordinator
Glamour Beauty Spa
01.2019 - 01.2026Read More
Branch Manager
Family Bank Limited
01.2016 - 10.2018Read More
Branch Credit Manager
Family Bank Limited
06.2014 - 06.2016Read More
Credit Analyst
Family Bank Limited
01.2009 - 01.2014Read More
Strathmore University
Some College (No Degree) from Certified Public Accounting (CPA)
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Coursera
Google Data Analytics from Data Analytics
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Moi University
Bachelor of Business Management from Finance And Banking
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