Meredith Berry
Hickory,NC
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customers needs effectively. Collaborating, coaching and mentoring in the work place while utilizing and maintaining the skills necessary to do so in a timely and effective manner.
Overview
17
17
years of professional experience
Work History
ACTT Associate Professional Generalist
A Caring Alternative
12.2024 - Current
- Provide targeted therapeutic interventions for clients experiencing a variety of mental health challenges, including anxiety disorders, depression, trauma-related issues, and substance abuse concerns.
- Establish a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Provide crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
- Consistently work to reduce crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
- Maintain detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
Real Estate Broker/Licensed Realtor
Referrals Only
03.2020 - Current
- Managed contracts, negotiations between buyers and sellers to reach mutually beneficial agreements, finalize purchases and exceed customer expectations in a timely manner.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
Substitute Teacher, K-12
Hickory Christian Academy
09.2023 - 12.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Team Soccer Coach, 7-8U
Granite Falls Recreation Department
06.2023 - 12.2024
- Fostered a safe, positive environment for players to grow both athletically and personally through mentoring efforts.
- Communicated effectively with parents about player progress, expectations, and upcoming events or changes within the program.
- Built positive, productive training environments fostering team unity and camaraderie.
Territory Sales Manager
Alpines Hemp Co.
09.2022 - 06.2023
- Established strong relationships with new and existing clients, boosting customer retention rates.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Increased sales revenue by developing and implementing strategic territory plans.
Parts Specialist, Assistant Department Manager
Honda Powerhouse of North Carolina
03.2017 - 08.2019
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales in a timely and efficient manner.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Conducted thorough research on complex parts inquiries, ensuring accurate information was provided to customers and colleagues.
Nutritional Counselor
Physicians Plan
03.2016 - 01.2017
- Counseling, coaching and educating clients how to implement healthy lifestyle changes that aid in reducing further disease risk. 70% of clientele diagnosed with one or more chronic conditions including, anxiety, depression, PTSD, various addictions, obesity, hypertension, diabetes, etc.
- Developing individualized meal plans and nutrition programs tailored to each client's needs to assist in reaching desired health goals while taking into account medical history, medications, allergies, etc.
- Providing ongoing support while monitoring and evaluating clients' progress and adjusting plans as necessary.
Personal Trainer, Health and Wellness Specialist
Spa Athletic Club, Nu-Co Fitness, Fort Bragg Facilities
01.2009 - 03.2016
- Developed strong rapport with clients, fostering trust and open communication throughout the coaching process by utilizing Motivational Interviewing techniques.
- Collaborated with healthcare providers to incorporate multiple aspects of clients' health into wellness plan such as CBT/DBT skills and mindfulness techniques to assist those with chronic conditions and specific needs. 75% of clientele had one or more chronic conditions including anxiety, depression, TBI, PTSD, drug/alcohol addiction, hypertension, diabetes, etc.
- Developed, planned and utilized Psychosocial Rehabilitation evidence-based practices in designing effective wellness interventions addressing each individuals unique needs.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessments and adjustments when needed.
- Provided ongoing support for clients in achieving their long-term health goals through regular sessions, consultations and followups.
Education
J.Y. Monk Real Estate School
12.2019
Bachelors of Science in Psychology & Business -
Appalachian State University
12.2009
Skills
- Strong interpersonal, communication and analytical skills
- Over 15 years in customer service
- Collaborative leadership
- Remote and in-person coaching, teaching, educating and training
- Computer savvy, quick learner and excellent team player
Refrences
Tamela Everett - (828)381-9595
ASU Board of Trustees Member, Alumni.
Amy Sigmon - (828)291-0464
Asst. Division Controller, Republic Services.
Steve Mull - (828)312-3285
Community Advocate & Retired Grocery Store Owner.
Timeline
ACTT Associate Professional Generalist
A Caring Alternative
12.2024 - Current
Substitute Teacher, K-12
Hickory Christian Academy
09.2023 - 12.2024
Team Soccer Coach, 7-8U
Granite Falls Recreation Department
06.2023 - 12.2024
Territory Sales Manager
Alpines Hemp Co.
09.2022 - 06.2023
Real Estate Broker/Licensed Realtor
Referrals Only
03.2020 - Current
Parts Specialist, Assistant Department Manager
Honda Powerhouse of North Carolina
03.2017 - 08.2019
Nutritional Counselor
Physicians Plan
03.2016 - 01.2017
Personal Trainer, Health and Wellness Specialist
Spa Athletic Club, Nu-Co Fitness, Fort Bragg Facilities
01.2009 - 03.2016
Bachelors of Science in Psychology & Business -
Appalachian State University
J.Y. Monk Real Estate School
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