Meredith Biron
Summary
Proven eCommerce Operations Analyst with a robust background at Tripadvisor, I excel in leveraging data analysis and operational research to drive efficiency and performance enhancements. Skilled in reporting and problem-solving, I foster cross-functional teamwork to achieve notable improvements in eCommerce channels. My expertise includes optimizing workflows and enhancing decision-making processes, ensuring operational excellence and superior communication.
Overview
7
7
years of professional experience
Work History
eCommerce Operations Analyst
Tripadvisor
10.2022 - Current
- Support daily operations of web and mobile eCommerce channels
- Seek out operational trends and potential issues that may have resulted from bugs
- Monitor site in test environments - documenting performance requirement guidelines (page load, response time) for new development
- Serve as the point person for production issues and escalations working with customer comments group to identify
- Define, refine and report on key operational measurements including application Performance
- Lead trainer for contractor as well as lead trainer for the product team to understand our tech
Data Analyst
Grubhub
09.2020 - 10.2022
- Using SQL, javascript, tableau and tonkean, I leverage large datasets to derive insights and build reporting that will drive process improvement and efficiency across front line operations
- Collaborate with financial analytics and quality assurance teams to increase our cost saving initiatives
- Optimize scheduling within the team to work through projects and discuss needs
- Perform detailed audits to ensure data integrity and accuracy
- Work with the sales team to optimize restaurant performance and onboarding
Concierge Specialist
Walt Disney World
01.2020 - 04.2020
- Worked with management to develop plans on how to attract and retain guests
- Made suggestions on operational improvements and system design
- Maintain clear and open communication with guests
Butler Manager
Chatham Bars Inn
Chatham, MA
05.2018 - 09.2019
- Developed innovative ideas to enhance customer experience.
- Oversaw cleaning and household to verify conformance with standards through routine quality inspections.
- Ensured that all guest requests were handled promptly and efficiently.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Operations & Information Management - Business Analytics
University of Massachusetts Amherst - Commonwealth Honors College
Skills
- Reporting
- Operations research
- Data analysis
- Workflow optimization
- Market research
- Decision-making support
- Organizational skills
- Problem-solving
- Cross-functional teamwork
- Excellent communication
Timeline
eCommerce Operations Analyst
Tripadvisor
10.2022 - Current
Data Analyst
Grubhub
09.2020 - 10.2022
Concierge Specialist
Walt Disney World
01.2020 - 04.2020
Butler Manager
Chatham Bars Inn
05.2018 - 09.2019
Bachelor of Operations & Information Management - Business Analytics
University of Massachusetts Amherst - Commonwealth Honors College
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