Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MEREDITH BROWN

Taunton,MA

Summary

Results-driven Senior Implementation Consultant with 9+ years of experience in successfully managing complex implementation processes. Highly skilled in analyzing client needs, creating customized implementation plans, and leading cross-functional teams to ensure project success. Seeking to develop skillset by transitioning to a managerial role with a focus on driving efficiency and enablement.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Implementation Consultant

Attentive
01.2021 - Current
  • Spearheads strategic onboarding launches, expanding role beyond tactical execution and project management to include program optimization, cross-functional leadership, and consultative process improvements across internal and client teams.
  • Maintains steadfast organization and stakeholder management to ensure timely launches. Frequently exceeds expectations in launch GNB attainment and launch quality metrics
  • Maintains proactivity and adaptability to drive complex, highly technical launches while pioneering creative solutions for new vertical launches

Email + SMS Onboarding Specialist

Klaviyo
05.2019 - 01.2022
  • Successfully onboarded 78 SMS customers generating over $120,184 in MRR
  • Piloted the SMS Onboarding program and developed onboarding milestones and materials to help drive customer revenue and increase time to value
  • Collaborated with Product and Sales to filter customer feedback aimed at improving customer experience
  • Developed internal employee’s knowledge through live training and mentoring

Epic Analyst ll

Cambridge Health Alliance
05.2018 - 05.2019
  • Collaborated with team members to implement mobile app usage and enhance web product workflow
  • Recognized opportunities for process redesign to optimize both clinical end user and patient experience
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.

Implementation Specialist

MEDITECH
04.2015 - 05.2018
  • Primary lead for training and guiding hospital end users through year-long implementation
  • Updated and maintained online project management tracking system and conducted weekly status calls
  • Worked as a team with programmers, analysts and consultants to resolve and explain complex technical issues, into basic, digestible terms for clients

Education

Master of Science - Industrial/Organizational Psychology

Northcentral University
Scottsdale, AZ
09.2022

Bachelor of Arts - Psychology

Roger Williams University
Bristol, RI
05.2014

Skills

  • Mentor: Attentive, Klaviyo, MEDITECH
  • Coach new hires through Onboarding process, call structure, and lead group training
  • Aspiring Leaders Program: Klaviyo
  • Foundational Skills for individual contributor's upward mobility to leadership
  • Big Sisters of America Mentor
  • Mentoring network aimed at providing positive support and guidance to vulnerable youth

Certification

2020 General Assembly: Certificate in Digital Marketing Boston, MA

Timeline

Senior Implementation Consultant

Attentive
01.2021 - Current

Email + SMS Onboarding Specialist

Klaviyo
05.2019 - 01.2022

Epic Analyst ll

Cambridge Health Alliance
05.2018 - 05.2019

Implementation Specialist

MEDITECH
04.2015 - 05.2018

Master of Science - Industrial/Organizational Psychology

Northcentral University

Bachelor of Arts - Psychology

Roger Williams University

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