Meredith Elliott
Goode,VA
Summary
Results-oriented operational leader with extensive experience managing multi-million dollar projects and developing strategies that enhance organizational efficiency. Expertise in healthcare administration and effective communication supports improved outcomes in legal medical review settings. Skilled in navigating high-stress environments while maintaining focus on detail and team performance.
Overview
31
31
years of professional experience
Work History
Chief Operating Officer (COO)
Custom Structures Inc.
Bedford, VA
01.2021 - Current
- Developed and implemented operational strategies to improve efficiency and team performance
- Oversaw daily operations and collaborated on multi-million dollar project designs, enhancing project outcomes through effective management and organization
- Managed high-stress environments with meticulous attention to detail, ensuring quality and precision in deliverables
- Balanced multiple roles including Project Manager and Interior Designer, showcasing adaptability and multitasking capabilities
- Collaborated with clients to execute complex design/build projects, fostering strong communication and teamwork for successful project completion
Student in Medical Administration
Capella University
Minneapolis, Minnesota
09.2023 - 01.2025
- Collected, organized, and analyzed medical records from various sources including electronic databases and paper files.
- Conducted research on healthcare practices to improve patient outcomes and contribute to the nursing body of knowledge.
- Participated in research studies aimed at improving healthcare outcomes for patients.
- Collaborated with other healthcare professionals to develop comprehensive treatment plans for clients.
- Researched current trends in healthcare policy to inform decision making processes at the institutional level.
- Reviewed scientific literature to inform ongoing research projects.
- Maintained current knowledge of trends in healthcare nutrition practices through research and literature review.
- Conducted research on current trends in healthcare technology and industry standards regarding the management of health information.
- Researched current trends in healthcare industry best practices.
- Prepared reports summarizing findings from research projects conducted in conjunction with other members of the healthcare team.
- Prepared detailed reports summarizing research findings for publication in scientific journals.
- Presented research results at conferences to share findings with peers.
- Prepared presentations highlighting key points from research projects conducted by faculty members.
- Conducted research into medical terminology related to healthcare claims processing activities.
- Maintained detailed records of all experimental procedures performed throughout a project's duration.
- Developed research protocols to ensure compliance with institutional and federal guidelines.
- Determined standardized medication dosages, drug manufacturing procedures and immunization methods.
- Researched and analyzed data from multiple sources to resolve issues.
- Participated in research studies concerning occupational health topics such as air quality monitoring, chemical exposures.
- Created reports summarizing findings from research projects related to healthcare trends or best practices.
Nursing Student
Centra College Of Nursing
Lynchburg, Virginia
09.2019 - 12.2021
- Collaborated with healthcare teams to deliver effective patient-centered care.
- Administered medications and monitored patient responses under supervision.
- Monitored vital signs such as blood pressure, temperature, pulse rate, and respiration rate according to established protocols.
- Provided direct nursing care to patients, including wound care, medication administration, and other treatments.
- Noted changes in patient condition by notifying and assisting nurses in handling patient care needs.
- Documented patient information accurately in electronic health record systems.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Performed patient assessments and developed individualized care plans.
- Educated patients on health management and wellness strategies during clinical rotations.
- Participated in simulations to enhance clinical skills and decision-making abilities.
- Engaged in clinical rotations across various departments to gain diverse experience.
- Collaborated with multidisciplinary teams to coordinate patient care across departments.
- Facilitated communication among patients, families, and healthcare team to enhance care coordination.
- Promoted open communication and honored patient rights and confidentiality.
- Participated in community health initiatives to promote wellness and prevent disease.
- Managed time effectively to prioritize patient care tasks.
- Demonstrated proficiency in nursing software and technology.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
- Enrolled in accredited school of nursing in good standing to pursue healthcare career.
Licensed Insurance Agent (Property & Casualty)
Leech & Hicks Inc.
Lynchburg, VA
01.1996 - 09.2002
- Ensured compliance with Virginia state laws while managing insurance policies, demonstrating strong regulatory knowledge and attention to detail
- Collaborated with state underwriters and insurance adjusters to facilitate efficient claims processing and policy management
- Conducted monthly meetings with company representatives and prepared goal reports to align strategies and track progress
- Maintained accurate documentation and streamlined communication across teams to enhance operational effectiveness
- Managed policy renewals and ensured compliance with industry regulations.
- Developed strong relationships with clients through effective communication and support.
- Conducted thorough needs assessments to tailor insurance solutions for clients.
- Collaborated with underwriters to facilitate policy approvals and adjustments.
- Educated clients on claims processes and assisted with claim submissions.
- Monitored market trends to recommend innovative insurance products to clients.
- Conducted customer needs assessments to identify appropriate coverage levels and options.
- Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
- Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
- Maintained accurate records of client information including contact details and policy changes.
- Researched complex underwriting issues and provided solutions for customers' satisfaction.
- Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.
- Participated in industry events such as conventions, seminars, workshops.
- Exceeded company sales goals for new policies.
- Pursued continued professional development through insurance workshops, course and webinars.
- Negotiated contracts with providers to secure competitive rates for customers.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Education
Healthcare Administration -
Centra School of Nursing & Capella University
Lynchburg, VA / Minneapolis, MNSkills
- Project management
- Operations oversight
- Strategic planning
- Financial management
- Risk management
- Operational budgeting
- Process improvement
- Data analysis
- Client management
- Corporate communications
- Executive leadership
- Organizational leadership
- Performance management
- Talent management
- Budget administration
- Contract negotiation
- Business operations
- Planning and execution
- Program oversight
- Revenue growth
- Strategic partnerships
- Organizational development
- Effective communication
- Teamwork
- Attention to detail
- Problem solving
- Analytical thinking
- Time management
- Adaptability to change
- Conflict resolution
- Marketing
- Production
- Executive reporting
- Performance metrics
- Research Writing skills
- Computer skills
- Operations administration
- Stakeholder alignment
- Financial operations
- Revenue growth
- Operational oversight
- Analytical thinking
- Performance metrics
- Executive reporting
Timeline
Student in Medical Administration
Capella University
09.2023 - 01.2025
Chief Operating Officer (COO)
Custom Structures Inc.
01.2021 - Current
Nursing Student
Centra College Of Nursing
09.2019 - 12.2021
Licensed Insurance Agent (Property & Casualty)
Leech & Hicks Inc.
01.1996 - 09.2002
Healthcare Administration -
Centra School of Nursing & Capella University