Meredith Giese
Wall,NJ
Summary
Accomplished Flight Attendant offering 30 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining calm under pressure. Dedicated to exceptional customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Flight Attendant
United Airlines
Newark International Airport
02.1994 - Current
- Completed pre-flight safety checks to reinforce passenger safety.
- Assisted passemblers with storing luggage and helped locate seating.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Use excellent customer service skills in addressing passengers' needs.
- Answer passenger questions and provide solutions to issues arising during flights.
- Assist passengers in boarding and deplaning aircraft.
- Greet passengers, assist with carry-on baggage storage and deliver onboard announcements.
- Often work in Purser position which enables me to set the tone for flight
Inflight Recruiter
United Airlines
Newark International Airport
05.2015 - 12.2019
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Evaluated strengths and weaknesses of candidates through one on one interviews.
- Gave candidates an overview of flight attendant job responsibilities.
- Reviewed video interviews
- If candidate selected, accompanied them thru post interview process
Customer Service Facilitator
United Airlines
Newark International Airport
01.2013 - 02.2020
- Taught the principles of United’s Core 4 values Caring, Safe, Dependable & Efficient to all Flight Attendants
- Facilitated company policy to align service procedures throughout merger
- Organized activities during class
- Participated in weekly conference calls to share feedback from class
- Traveled to Houston, San Francisco, Chicago and Denver to conduct classes
Continuing Qualification Instructor
United Airlines
Newark International Airport
01.2018 - 02.2021
- Taught FAA mandated safety procedures to Flight Attendants at their annual training
- Evaluated Flight Attendants on aircraft door procedures, normal and emergency operations
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Connected instruction thru event management evaluations to real-world situations.
- Maintained safe, supportive and student-focused learning environment for optimum continuing education.
- Collaborated with other subject matter experts and improved teaching practices through professional learning environment.
Dedicated Crew-NY Giants
United Airlines
Newark, NJ
08.2021 - Current
- Display the Core 4 principles Safe, Caring, Dependable & Efficient at all times
- Being a United Brand Ambassador
- Always being professional & respectful of the NY Giants owners, coaches, media & players
- Providing excellent customer service throughout the teams trip
Education
Wall High School
Wall, NJ06.1991
Skills
- Inflight Safety Specialist
- Customer Service Oriented
- Problem Solving Skills
- Company Policy Adherence
Timeline
Dedicated Crew-NY Giants
United Airlines
08.2021 - Current
Continuing Qualification Instructor
United Airlines
01.2018 - 02.2021
Inflight Recruiter
United Airlines
05.2015 - 12.2019
Customer Service Facilitator
United Airlines
01.2013 - 02.2020
Flight Attendant
United Airlines
02.1994 - Current
Wall High School