WYMAN FLETCHER
Salt Lake City,UT
Summary
Experienced aviation professional specializing in safety compliance and customer service within high-pressure environments. As a Flight Attendant, ensured passenger safety and regulatory compliance while delivering premium onboard service. Demonstrated strong communication and leadership skills, effectively resolving complex situations. Aiming to apply inflight operational experience and leadership capabilities in an inflight managerial role.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Delta Airlines
03.2023 - Current
- Ensure passenger safety and compliance with all FAA and company regulations on domestic and international flights
- Uphold Delta safety standards, policies, and core values across all flights
- Delivered high-quality onboard service, enhancing passenger satisfaction in fast-paced environments
- Resolved passenger concerns and managed service recovery, ensuring positive travel experiences
- Communicated effectively with flight deck, cabin crew, and ground operations to maintain seamless inflight operations
- Respond to medical events and emergency situations following established safety procedures
Lead Pharmacy Technician
Publix Supermarkets
06.2015 - 05.2023
- Delivered customer-focused service in high-volume pharmacy, ensuring patient satisfaction and medication accessibility
- Managed inventory records and verified medication accuracy to support operational efficiency
- Supported pharmacists in upholding regulatory compliance and implementing patient safety procedures
Medical Administrative Assistant
First Knight Medical
06.2018 - 04.2020
- Coordinated communication between healthcare staff and patients to facilitate timely information exchange
- Managed patient scheduling and documentation to ensure efficient administrative operations
- Maintained strict confidentiality and ensured compliance with healthcare regulations to protect patient information
Education
Bachelor of Science - Public Health
University of South Florida
Tampa, FL07-2020
Skills
- Customer experience and service recovery
- Inflight leadership and coordination
- Conflict resolution and crew communication
- Safety and regulatory compliance
- Operational decision-making and problem-solving
- Performance support and operational assistance
- Delta operational and crew management systems knowledge
- Proficiency in Delta inflight software and digital tools
- Microsoft Office knowledge
Timeline
Flight Attendant
Delta Airlines
03.2023 - Current
Medical Administrative Assistant
First Knight Medical
06.2018 - 04.2020
Lead Pharmacy Technician
Publix Supermarkets
06.2015 - 05.2023
Bachelor of Science - Public Health
University of South Florida