Summary
Overview
Work History
Education
Skills
Volunteer
Timeline
Generic

Meredith Glover

Matthews,NC

Summary

Experienced pharmacist with a strong focus on effective communication and negotiation. Committed to delivering exceptional customer service, I leverage extensive knowledge of products and services to exceed expectations. Dedicated to finding innovative solutions that drive customer loyalty, retention, and revenue. Skilled at training, managing, and coaching customer service associates. Excel at interacting with staff at all levels of the organization and the public.

Overview

29
29
years of professional experience

Work History

Pharmacist in Charge/Manager of Operations

Monroe Family Pharmacy
01.2019 - Current
  • Manage a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
  • Conduct regular staff meetings to keep employees informed about company updates, policies, regulations, and to receive feedback from my employees to ensure we are working as a team.
  • Streamline pharmacy operations by continually reviewing and updating standard operating procedures, resulting in improved efficiency.
  • Achieved and maintained top customer satisfaction and retention by cultivating positive relationships with patients.
  • Continually look for ways to enhance patient care services by offering pill packs, delivery services and one-on-one consultations.

Community Pharmacist

Blount Drug
01.2017 - 12.2018
  • Reduced medication errors through Prescribed Wellness and insured maximum benefits for the patients
  • Participated in local 340B program to provide medications to qualifying patients
  • Educated patients on over-the-counter product selection and proper usage, ensuring safe and effective self-care choices.

Community Pharmacist

Bear Medical Drug
09.2016 - 12.2018
  • Administered wide range of immunizations working with patients who traveled outside the country
  • Reduced medication errors through diligent prescription review and verification processes.
  • Collaborated with Hospice and the local urgent care to develop patient-centered care plans, promoting excellent patient care.
  • Monitored medication dispensing machines within the pharmacy

Community Pharmacist

Tarheel Pharmacy
01.2014 - 12.2018
  • Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
  • Developed strong relationships with healthcare providers, resulting in improved patient care and communication.
  • Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
  • Stayed up-to-date with industry trends, attending professional development seminars to maintain knowledge of new medications and therapies.

Home School Teacher

09.2002 - 06.2013
  • Managed homeschool schedules effectively, balancing extracurricular activities with academic requirements for well-rounded development.
  • Researched and chose appropriate curriculum to meet children's abilities and grade levels.
  • Home school Co-op coordinator for Pasquotank County and board member of the home school organization
  • Home school group host and teacher for Tapestry Co-op

Community Pharmacist

CVS/Revco Pharmacy
08.1995 - 03.2001
  • Provided exceptional customer service by addressing individual concerns and prioritizing patient needs.
  • Collaborated with pharmacy team members to optimize operations and deliver outstanding patient care experiences.
  • Supervised and coached team of pharmacy technicians and trainees.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.

Education

Pharmacy Residency -

Wake Forest Baptist Medical Center
Winston-Salem, NC
07.1995

Pharmacy -

University of North Carolina-Chapel Hill
Chapel Hill, NC
05.1994

Skills

  • Certified in Diabetes Care
  • Certified Immunizing Pharmacist
  • BLS Certified
  • HIPAA Trained
  • Medication Therapy Management
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving abilities

Volunteer

  • Secretary of HOA Board
  • DivorceCare Leader

Timeline

Pharmacist in Charge/Manager of Operations

Monroe Family Pharmacy
01.2019 - Current

Community Pharmacist

Blount Drug
01.2017 - 12.2018

Community Pharmacist

Bear Medical Drug
09.2016 - 12.2018

Community Pharmacist

Tarheel Pharmacy
01.2014 - 12.2018

Home School Teacher

09.2002 - 06.2013

Community Pharmacist

CVS/Revco Pharmacy
08.1995 - 03.2001

Pharmacy Residency -

Wake Forest Baptist Medical Center

Pharmacy -

University of North Carolina-Chapel Hill

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Meredith Glover