MS Office, Google Workspace, Adobe Creative Cloud
Hi, I’m
Meredith Griffin
Employee Development
Alpharetta,US
Summary
Resourceful and innovative Instructional Designer with over 3 years of experience in e-learning and curriculum development for wide variety of cultural and professional backgrounds. Offering insightful analysis of content and design to create value-added learning programs that achieve desired business outcomes. Strong communication and interpersonal skills to build relationships with stakeholders and assess learning needs.
Overview
4
years of professional experience
7
years of post-secondary education
Work History
Indeed.comAtlanta, GA
Learning Experience Designer
11.2021 - Current
Job overview
- Created curricula, researched topics and conceptualized course format, subject matter and presentation as contribution to development of comprehensive employee training courses.
- Planned and monitored implementation of technology-based, web-based, self-directed learning materials, and workforce training programs to improve organizational efficiency.
- Developed performance management assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Developed job-specific competencies and performance standards, to effectively conduct needs assessments for identification of performance gaps.
Delta Community Credit UnionAtlanta, CA
Learning and Development Specialist
11.2019 - 11.2021
Job overview
- Created, coordinated, and facilitated operational, procedural, and exceptional service to applicable staff through live, virtual, multimedia, as well as blended learning programs to meet the organizational strategies and initiatives.
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Provided personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student (employee) behaviors, interventions, and outcomes to enable managers to address pertinent issues.
Delta Community Credit UnionJohns Creek, GA
Hybrid Member Service Agent
06.2019 - 11.2019
Job overview
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Elevated account cross selling through providing fruitful information to team members for online banking and beneficial products knowledge while training staff on products and service standards in professional manner.
- Cross-trained in other areas of operations in order to provide employee support by challenging the status quo and staying abreast of industry and training best practices.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
Education
Columbia Southern UniversityOrange Beach, AL
MBA from Human Resources/Project Management
02.2022 - 02.2024
University of North AlabamaFlorence, AL
Bachelor of Science from Human Resources Management
08.2014 - 05.2019
Skills
Course material creation
undefinedSoftware
Salesforce, Workday, Qualitrics, Tableau
Asana, Smartsheets, JIRA Kanban
TotaraLMS, TalentLMS, Degreed
Timeline
Columbia Southern University
MBA from Human Resources/Project Management
02.2022 - 02.2024
Learning Experience Designer
Indeed.com
11.2021 - Current
Learning and Development Specialist
Delta Community Credit Union
11.2019 - 11.2021
Hybrid Member Service Agent
Delta Community Credit Union
06.2019 - 11.2019
University of North Alabama
Bachelor of Science from Human Resources Management
08.2014 - 05.2019
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