Meredith Jennings
Relations Management
Buford,GA
Summary
Relations Manager providing leadership to Associates and serving as an escalation point for clients and internal departments. Holds records for building new accounts and maintaining current client relationships. Strong leadership management skills that enable me to coach, lead, and develop employees. Strives to provide the balance between operational efficiency and customer satisfaction. Strong and consistent record of achieving performance goals resulting in awards and consistent promotions. Excellent interpersonal skills, to work well with others, in both supervisory and support staff roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
17
17
years of professional experience
Work History
Customer Relations Manager
Chico's FAS
07.2020 - Current
- Evaluated interactions between associates and customers to assess personnel performance.
- Diligently edited all instructional materials for grammar and spelling
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Transcribed telephone conversations.
- Communicated professionally with clients, colleagues and partnership verbally and in writing.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
Licensed Realtor
Remax Real Estate
01.2018 - 07.2020
- Created and prepared legal documents such as closing statements, purchase agreements and deeds.
- Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Conducted comprehensive market research to analyze opportunities for investors.
Owner/Operator
Associated Distributors
01.2007 - 06.2017
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Established foundational processes for business operations.
Education
Bachelor of Science - Business Administration
Skills
- Create and organizing schedules
- Efficient in time optimization, organizing research, and scheduling for Project Management
- Creating training modules when introducing new platforms
- Inter-department collaboration
- End user technical support
- Teamwork and Collaboration
- Escalation Management
- Proficient in Sales Force, Microsoft Suite (excel, one drive, sharepoint), Manhattan, Oracle, and Dayforce
Timeline
Customer Relations Manager - Chico's FAS
07.2020 - Current
Licensed Realtor - Remax Real Estate
01.2018 - 07.2020
Owner/Operator - Associated Distributors
01.2007 - 06.2017
University of North Carolina At Wilmington - Bachelor of Science, Business Administration