MEREDITH LEBEAU
Charlestown,RI
Summary
Highly motivated and upbeat individual Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate/ Member of Managment
Ecco
08.2019 - Current
- Supported store assistant and general manager in office organization, scheduling, overseeing employees, training, ordering supplies and stocking.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
Barista/Social Media Manager
Higher Grounds Community Coffee House
11.2022 - 09.2023
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Customer Care Representative
MTM
10.2022 - 12.2022
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Communicated with clients regarding account services, statements, and balances.
Education
BA - Psychology
Rhode Island College
Providence, RI 06.2021
Skills
- Organized
- Fast learner
- Excellent communication skills
- Technologically savvy
- Reliable
- Honest and ethical
- Attention to detail
Certification
"2000 Mile Hiker" certification: Granted to an individual who has completed the entire 2,200 mile pilgrimage from Georgia to Maine completing the Appalachian Trail.
Timeline
Barista/Social Media Manager
Higher Grounds Community Coffee House
11.2022 - 09.2023
Customer Care Representative
MTM
10.2022 - 12.2022
Sales Associate/ Member of Managment
Ecco
08.2019 - Current
BA - Psychology
Rhode Island College
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