Allison Kong

• Facilitated member inquiries regarding account services and loan products, enhancing customer satisfaction.
• Resolved member concerns by providing timely solutions, improving overall service quality.
• Educated members on credit union services and benefits, promoting engagement and loyalty.
• Processed transactions efficiently, ensuring accuracy in financial operations and compliance with regulations.

• Maintained clean, safe, organized patient environment to support client comfort and safety.
• Documented progress notes to effectively track client achievements and identify concerns for interdisciplinary team intervention.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Facilitated prompt resolution of concerns or issues between students and faculty members.
• Delivered customer service to students, faculty, and staff by addressing inquiries efficiently and accurately.
• Coordinated planning and execution of campus events, boosting student engagement and satisfaction.

• Assisted customers with orders and processed payments accurately based on purchases
• Swept and cleaned dining area and back to maintain a welcoming environment for customers
• Stocked supplies for opening shift and assisted clients with their needs.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• I also assisted in sweeping and cleaning the dining area and the back
• I contributed by stocking supplies for the opener and clients

• Assisted in back of store by loading packages and arranging items, ensuring efficient inventory management and placement of security tags based on item value.
• Organized racks and shelves to enhance store visual appeal and effectively promote merchandise.
• Built relationships with customers to encourage repeat business.
• Developed rapport with customers to foster loyalty and encourage repeat business.
• I assisted in the back of the store by loading packages and arranging every item. I was in charge of placing metal detectors on clothes items according to their costs.

• Tutored children in math and English, clarifying difficult problems to enhance understanding.
• Provided feedback and evaluated schoolwork for children aged three to eighteen, supporting their academic development.
• Organized tutoring space with level-based homework, catering to diverse educational needs from Pre-K to senior level.

General Finance is my area of study. Managing finances, providing excellent customer service, and spending one-on-one time with clients to meet their needs. One of my talents is dealing with money and numbers, and I enjoy interacting with people and building relationships.

• Professional Development: PSEO at North Hennepin for 1 trimester, Part time
• Hmong Student Association Board Member/ Member for a year (Culture Coordinator)
• Asian Students in America Member
• Nkauj Hmoob Mankato Board member (Treasurer for 2 years)
• Dean's List Fall semester 2024

Throughout high school, I made it a point to challenge myself and strive for excellence. I went to Honors classes and played sports as well. I did gymnastics and softball. I went to college fairs and got involved with being in college possible.

• A Honor Roll, 2nd semester 2019
• B Honor Roll, 1st semester 2021
• Extracurricular Activities: Softball and Gymnastics
• College possible Member