Emory McManus
Winston Salem,NC
Summary
Reliable and customer-focused professional with strong communication skills and a passion for helping others. Experienced in handling customer inquiries, resolving issues efficiently, and working in fast-paced environments. Comfortable with remote work tools, multitasking, and delivering excellent service while maintaining accuracy and professionalism.
Overview
2027
2027
years of professional experience
Work History
Member Service Associate
BetterLife Partners
12.2024 - Current
- Schedule substance use treatment appointments and complete new member intakes
- Respond to member texts and calls while coordinating with counselors/providers
- Assist walk-in patients and maintain accurate documentation
- Handle high-volume inbound calls while maintaining professionalism and empathy
Voice & Internet Tech Support
Spectrum
07.2022 - 12.2024
- Troubleshoot internet and phone issues and scheduled technician visits
- Handled high-volume inbound calls and escalated complex issues
- Documented resolutions and maintained customer satisfaction
- Navigated multiple systems while meeting call handling metrics
Auto Loan Service Rep
Bank of America
2020 - 2022
- Handled high-volume inbound calls scheduling provider visits
- Processed medication refill requests and scheduled rides
- Coordinated provider appointments and updated patient records
- Provided exceptional customer support in a remote work environment
Remote Appointment Scheduler
Oak Street Health
01.2018 - 01.2020
- Handled high-volume inbound calls scheduling provider visits
- Processed medication refill requests and scheduled rides
- Coordinated provider appointments and updated patient records
- Provided exceptional customer support in a remote work environment
Education
High School Diploma -
High Point Central
High Point, NCSkills
- Customer Support (Phone, Email & Chat)
- Administrative Support
- Customer Issue Resolution
- Microsoft Office Suite
- Email Correspondence
- Zendesk
- Problem Solving
- Time Management
- Team Collaboration
- Claims Processing
- Data Entry & Documentation
- Conflict Resolution
- Windows Systems
- Scheduling & Calendar Management
- Active Listening
- Record Keeping
- Healthcare Intake
- Medication Refills
- EMR/EHH
- High Volume Calling
- Inbound Call Handling
- Escalations
- Billing Support
- Provider Scheduling
- Documentation Accuracy
- Data Entry
- Zoho
- Five9
- Canvas
- Multitasking
- Active Listening
- Problem Solving
- Out bound Calling
- Slack
- Zoom
- Teams
Timeline
Member Service Associate
BetterLife Partners
12.2024 - Current
Voice & Internet Tech Support
Spectrum
07.2022 - 12.2024
Remote Appointment Scheduler
Oak Street Health
01.2018 - 01.2020
Auto Loan Service Rep
Bank of America
2020 - 2022
High School Diploma -
High Point Central