AUSTIN WATKINS
Oxford,MS
Summary
Dynamic and dependable professional with extensive experience in customer service, sales, and digital communication. Proven ability to resolve inquiries efficiently while fostering positive client relationships and delivering high-quality support across various channels, including phone, email, and in-person interactions. Recognized for exceptional communication skills, empathy, and the capacity to multitask effectively in fast-paced environments. Eager to leverage expertise in a collaborative role that prioritizes exceptional customer experiences and contributes to team success.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
Walmart
Tupelo, MS
01.2017 - 01.2018
- Handled customer inquiries via phone, email, and in-person assistance. Processed orders, returns, and refunds while maintaining accuracy. Trained new associates on customer care best practices and company policies. Recognized for professionalism and problem-solving abilities.
Bartender & Social Media Assistant
Tangos
Oxford, MS
01.2020 - 01.2024
- Delivered friendly and efficient service to a high-volume customer base. Managed social media pages to promote specials and increase engagement. Communicated effectively with team members to ensure smooth operations. Strengthened customer loyalty through consistent positive interactions.
Deckhand
Ingram Barge Company
Paducah, KY
01.2024 - 2025
- Supported vessel operations, including maintenance and safety procedures. Collaborated with a diverse crew under time-sensitive conditions. Developed adaptability and reliability while maintaining focus and teamwork.
Car Sales Associate
Hyundai of Batesville
Batesville, MS
01.2025 - 2025
- Guide customers through the entire sales process from inquiry to purchase. Communicate vehicle features, pricing, and financing options clearly. Build long-term customer relationships and ensure satisfaction after purchase. Manage follow-ups and maintain accurate sales records.
Debri Monitor
Disaster Recovery Company
Oxford, MS
2026 - Current
- Monitored debris removal operations to ensure compliance with safety regulations.
- Conducted site assessments to identify hazardous materials and potential risks.
- Documented debris quantities and types for reporting purposes.
- Collaborated with team members to improve workflow efficiency during cleanup activities.
Education
Bachelor's Degree -
University of Mississippi
Oxford, MS04-2026
Associate's Degree - undefined
Itawamba Community College
Fulton, MS01-2019
High School Diploma - undefined
Tupelo High School
Tupelo, MS01-2017
Skills
- Customer Support (Phone, Email & Chat)
- Active Listening & Empathy
- Problem Solving & Conflict Resolution
- Time Management & Multitasking
- CRM Systems & Data Entry
- Team Collaboration (Remote & In-Person)
- Product Knowledge & Sales Techniques
- Flexibility and Dependability
- Heavy equipment operation
- GPS navigation
- Data collection
- Scheduling coordination
Interests
Customer Service, Sales, Social Media, Football, Coaching, Helping Others
TECHNICAL SKILLS
- Microsoft Office Suite
- Google Workspace
- Zoom
- Microsoft Teams
- Slack
- CRM Systems (Salesforce, Zendesk, HubSpot)
- Social Media Platforms
Timeline
Car Sales Associate
Hyundai of Batesville
01.2025 - 2025
Deckhand
Ingram Barge Company
01.2024 - 2025
Bartender & Social Media Assistant
Tangos
01.2020 - 01.2024
Customer Service Representative
Walmart
01.2017 - 01.2018
Associate's Degree - undefined
Itawamba Community College
High School Diploma - undefined
Tupelo High School
Debri Monitor
Disaster Recovery Company
2026 - Current
Bachelor's Degree -
University of Mississippi